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--- en:help:faq [2020/05/30 10:35] – alpinequest
+++ en:help:faq [2020/07/24 09:50] – alpinequest
@@ Line 13: / Line 13: @@
 ===== I have just purchased the application on the Play Store, but the download doesn't start or fails =====
-This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https://support.google.com/googleplay/contactflow?hl=en|the Google Play support]].
+This is an issue in the Google Play application and unfortunately there is nothing we can do. You just need to wait some time and the download will start. Note that if you are installing multiple applications at the same time, they will not be installed altogether and some of them will be paused.
+If the problem persists, you can contact [[https://support.google.com/googleplay/contactflow?hl=en|the Google Play support]].
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@@ Line 83: / Line 85: @@
   * Use proximity alerts. See [[en:help:v2:landmarks:proximity-alerts|here]].
+\\
+===== How to backup my data? =====
+The application saves all its data by default in its application folder. You can find how to [[en:help:v2:settings:storage#how_to_locate_the_application_folder|locate this folder as explained here]].
+In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''"**/landmarks/**"'' folder that contains all your placemarks).
+Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable.
+You'll be able to restore it whenever you need, for example if you have a new device.
 \\