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en:help:v2:tracker [2020/06/17 14:43] – alpinequesten:help:v2:tracker [2020/08/27 10:06] – alpinequest
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 {{:icon_help.png?nolink}} At any time you can close the track recorder panel by tapping on the ''"**Close**"'' {{:icon_06.png?nolink}} icon, or even completely close the application, the track recorder will keep on recording locations in the background. {{:icon_help.png?nolink}} At any time you can close the track recorder panel by tapping on the ''"**Close**"'' {{:icon_06.png?nolink}} icon, or even completely close the application, the track recorder will keep on recording locations in the background.
 +
 +If you have previously recorded some tracks, you can list them by taping on ''"**Recorded tracks**"'' {{:icon_07.png?nolink}} or get details on the last recorded track by taping ''"**Last recorded track**"'' {{:icon_08.png?nolink}}.
  
 {{ :en:help:v2:positioning:tracker-start.jpg?nolink }} {{ :en:help:v2:positioning:tracker-start.jpg?nolink }}
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 ===== Problems with the track recorder ===== ===== Problems with the track recorder =====
 {{ :en:help:v2:positioning:tracker-setup-location.jpg?nolink}} {{ :en:help:v2:positioning:tracker-setup-location.jpg?nolink}}
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 +Most (if not all) of the tracking problems are due to the battery optimisations made by the Android system itself. Commonly, the GPS is disabled when the screen is turned off, or background application are killed after some delay.
 +
 +You need to correctly setup your device and be sure that:
 +  * The application (it's tracking service) is not stopped by the system after some time;
 +  * The GPS remains available to apps even if the screen is turned off.
 +
 +There are usually only a few settings to change, but some device brands add their own economy tools and more settings may need to be changed. In case of problems, please contact your device's brand help desk to ask how to disable battery optimisation related to the GPS.
 +
 +{{:icon_help.png?nolink }} There is unfortunately nothing we can do if the device system stops the application or the GPS by itself.
  
 ==== Track not correctly recorded when the screen is turned off ==== ==== Track not correctly recorded when the screen is turned off ====
  
-On top of the Android battery optimization tools, some brands also include their own tools that may disable the use of GPS or network for background applications, and so prevent the good operation of the track recorder. Be sure to disable those behaviors or grant the application the correct permissions.+On top of the Android battery optimization tools (see above section [[en:help:v2:tracker#how_to_correctly_setup_your_device_for_background_track_recording|here]]), some brands also include their own tools that may disable the use of GPS or network for background applications, and so prevent the good operation of the track recorder. Be sure to disable those behaviors or grant the application the correct permissions.
  
 For example, you can check that the application is allowed to access to your GPS location even when the device is not used (screen off) as you can see on the right. For example, you can check that the application is allowed to access to your GPS location even when the device is not used (screen off) as you can see on the right.