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en:help:faq [2020/01/17 13:14]
alpinequest
en:help:faq [2021/11/25 22:47] (current)
alpinequest [When and what for does the application uses Internet?]
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 +~~NOTOC~~
 +
 ====== AlpineQuest FAQ ====== ====== AlpineQuest FAQ ======
 +
 +[[en:​help:​faq#​what_are_the_differences_between_both_versions|What are the differences between both versions?​]]\\
 +[[en:​help:​faq#​does_this_application_also_work_on_an_iphone_ios|Does this application also work on an iPhone (IOS)?]]\\
 +[[en:​help:​faq#​i_have_just_purchased_the_application_on_the_play_store_but_the_download_doesn_t_start_or_fails|I have just purchased the application on the Play Store, but the download doesn'​t start or fails]]\\
 +[[en:​help:​faq#​i_have_a_new_device_can_i_install_the_complete_version_without_paying_again|I have a new device, can I install the complete version without paying again?]]\\
 +[[en:​help:​faq#​i_have_a_new_device_how_can_i_reuse_all_the_data_i_have_on_my_old_device|I have a new device, how can I reuse all the data I have on my old device?]]\\
 +[[en:​help:​faq#​i_want_to_re-install_the_complete_version_on_my_device_but_the_play_store_ask_me_to_pay_again|I want to re-install the complete version on my device but the Play Store ask me to pay again]]\\
 +[[en:​help:​faq#​is_is_possible_to_transfer_the_application_from_one_google_account_to_another|Is is possible to transfer the application from one Google account to another?​]]\\
 +[[en:​help:​faq#​when_trying_to_purchase_the_application_i_m_getting_the_message_not_available_in_your_country|When trying to purchase the application,​ I'm getting the message "Not available in your country"​]]\\
 +[[en:​help:​faq#​i_have_purchased_the_application_but_i_cannot_activate_it|I have purchased the application but I cannot activate it]]\\
 +[[en:​help:​faq#​when_is_the_application_making_sounds|When is the application making sounds?]]\\
 +[[en:​help:​faq#​how_to_backup_my_data|How to backup my data?]]\\
 +[[en:​help:​faq#​is_it_possible_to_automatically_synchronize_my_data_on_the_cloud|Is it possible to automatically synchronize my data on the Cloud?]]\\
 +[[en:​help:​faq#​is_built-in_data_synchronizing_planned_for_the_future|Is built-in data synchronizing planned for the future?]]\\
 +[[en:​help:​faq#​what_are_all_the_android_intents_the_application_can_handle|What are all the Android Intents the application can handle?]]\\
 +[[en:​help:​faq#​is_it_possible_to_try_the_paid_version|Is it possible to try the paid version?​]]\\
 +[[en:​help:​faq#​how_can_i_manage_my_files_on_android_11|How can I manage my files on Android 11?]]\\
 +[[en:​help:​faq#​how_can_i_change_the_language_of_the_application|How can I change the language of the application?​]]\\
  
 \\ \\
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 ===== What are the differences between both versions? ===== ===== What are the differences between both versions? =====
  
-AlpineQuest Lite is a free version (no ads, not limited in time) offering only a subset of the complete (paid) version. +AlpineQuest Lite is a free version (no ads, not limited in time) offering only a subset of the complete (paid) version.\\
 All differences are [[http://​www.alpinequest.net/​compare|listed here]]. All differences are [[http://​www.alpinequest.net/​compare|listed here]].
 +
 +\\
 +
 +===== Does this application also work on an iPhone (IOS)? =====
 +
 +Unfortunately not, this application is only for Android devices.\\
 +The reason is simple, the Android version does already take all our time.
  
 \\ \\
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 ===== I have just purchased the application on the Play Store, but the download doesn'​t start or fails ===== ===== I have just purchased the application on the Play Store, but the download doesn'​t start or fails =====
  
-This is Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https://​support.google.com/​googleplay/​contactflow?​hl=en|the Google Play support]].+This is an issue in the Google Play application ​and unfortunately there is nothing we can do. You just need to wait some time and the download will start. ​Note that if you are installing multiple applications at the same time, they will not be installed altogether and some of them will be paused. 
 + 
 +If the problem persists, you can contact [[https://​support.google.com/​googleplay/​contactflow?​hl=en|the Google Play support]].
  
 \\ \\
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 \\ \\
  
-===== Is is possible to transfer the application from one Google account to another =====+===== Is is possible to transfer the application from one Google account to another=====
  
 Unfortunately not. Google doesn'​t allow it yet. Unfortunately not. Google doesn'​t allow it yet.
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 \\ \\
  
 +===== How to backup my data? =====
 +
 +The application saves all its data by default in its application folder. You can find how to [[en:​help:​v2:​settings:​storage#​how_to_locate_the_application_folder|locate this folder as explained here]].
 +
 +In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''"​**/​landmarks/​**"''​ folder that contains all your placemarks).
 +
 +Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable.
 +
 +You'll be able to restore it whenever you need, for example if you have a new device.
 +
 +\\
 +
 +===== Is it possible to automatically synchronize my data on the Cloud? =====
 +
 +Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en:​help:​v2:​settings:​storage|Here is a description on all folders that are used by the application]]. Most likely, you'll want to synchronize the ''"​**/​landmarks/​**"''​ folder which is the default folder for all the placemarks you've created (waypoints, tracks, routes, areas).
 +
 +{{:​icon_help.png?​nolink}} Please note that "​synchronizing"​ does not mean "​backuping"​. If you delete some items on your device, they will also be deleted on your Cloud after a sync.
 +
 +Here are some example of applications you can use (we are not related to any of them):
 +  * Multi-protocols:​ [[https://​play.google.com/​store/​apps/​details?​id=com.nutomic.syncthingandroid|Syncthing]] (open-source),​ [[https://​play.google.com/​store/​apps/​details?​id=com.github.catfriend1.syncthingandroid|Syncthing-Fork]] (open-source),​ [[https://​play.google.com/​store/​apps/​details?​id=dk.tacit.android.foldersync.lite|FolderSync]];​
 +  * Google Drive: [[https://​play.google.com/​store/​apps/​details?​id=com.ttxapps.drivesync|Autosync for Google Drive]];
 +  * Dropbox: [[https://​play.google.com/​store/​apps/​details?​id=com.ttxapps.dropsync|Dropsync]];​
 +  * OneDrive: [[https://​play.google.com/​store/​apps/​details?​id=com.ttxapps.onesyncv2|OneSync]];​
 +  * Yandex: [[https://​play.google.com/​store/​apps/​details?​id=ru.yandex.disk|Yandex.Disk]];​
 +  * etc.
 +
 +\\
 +
 +===== Is built-in data synchronizing planned for the future? =====
 +
 +No, for many reasons:
 +  * It can be done using dedicated apps, we don't want to reinvent the wheel;
 +  * We'll never done it better that it's currently done by dedicated apps;
 +  * Based on the large number of Cloud providers, only supporting the main ones will require a huge amount of time;
 +  * We try to make the application as much offline as possible;
 +  * We try not to rely on third party frameworks;
 +  * We are developing a mapping application,​ not a syncing application.
 +
 +\\
 +
 +===== What are all the Android Intents the application can handle? =====
 +
 +You can find a detailed list [[en:​help:​v2:​intents|here]].
 +
 +\\
 +
 +===== Is it possible to try the paid version? =====
 +
 +Yes.\\
 +If you have tested the free [[https://​play.google.com/​store/​apps/​details?​id=psyberia.alpinequest.free|Lite version]] and are not sure if you need the paid one, you [[https://​www.techbout.com/​try-paid-android-apps-free-google-play-6853/​|can try it as explained here]].
 +
 +\\
 +
 +===== How can I manage my files on Android 11? =====
 +
 +From Android 11, applications cannot access the folders and files of other application. This is an Android limitation, we cannot do anything about it.
 +
 +[[https://​support.google.com/​googleplay/​android-developer/​answer/​9956427?​hl=en#​zippy=%2Cpermitted-uses-of-the-all-files-access-permission|For a very limited type of applications]] (File managers and backup applications),​ Google can lift this restriction after a review process. However, those applications must apply for the review and must be updated, so it can take some time.
 +[[https://​www.reddit.com/​r/​Android/​comments/​j3zgmm/​managing_files_in_the_androiddata_folder_on/​|Here is more information on updated file managers]].
 +
 +\\
 +
 +===== How can I change the language of the application?​ =====
 +
 +The application itself (excluding the maps) does use the same language than the device. If it hasn't been translated in this language, English is used. [[https://​www.alpinequest.net/#​translations|Here is the list of available translations]].\\
 +Concerning the maps, each of them have their own policy. The default maps displays the names using the language of their respective countries. Other maps only use English or a specific language. Please see more details in the [[en:​help:​v2:​maps#​maps_faq|Maps F.A.Q.]]
 +
 +\\
 +
 +===== When and what for does the application uses Internet? =====
 +
 +We do not use any third party libraries or any analytics framework.
 +
 +^  Feature ​ ^  When?  ^  What for?  ^  From where? ​ ^
 +| **On-demand maps** ​ | When you display an area with no map data stored (or that must be updated). ​ | To download and store the map data.  | Depends on the on-demand map you've selected ​ |
 +| **DEM Elevations** ​ | When you display an area with no elevation data stored and if the "​Auto-download elevation data" option checked. ​ | To download and store the elevation data.  | Psyberia servers ​ |
 +| **Add on-demand maps** ​ | When you select "Add more maps" from the on-demand maps list.  | To get the list of all available on-demand maps.  | Psyberia servers ​ |
 +| **Add coordinate systems** ​ | When you select "​Import"​ from the "​Location format"​ application settings. ​ | To import the definition of the coordinate system. ​ | Psyberia servers ​ |
 +| **Search by name** ​ | When you search a location by name.  | To give you some results. ​ | Nominatim and Google Place services ​ |
 +| **Auto-routing** ​ | When you create an auto-routing. ​ | To compute the auto-routing. ​ | OSRM, OpenRouteService and Google Direction services ​ |
 +| **Push-settings** ​ | When you start the application,​ every few days.  | To keep the URLs of the on-demand map servers up to date.  | Psyberia servers ​ |
 +| **Activation** ​ | When you activate the website version, and after each application update. ​ | To check your activation status. ​ | Psyberia servers ​ |
 +
 +\\
 +\\

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