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en:help:faq [2019/07/23 17:15]
alpinequest
en:help:faq [2020/01/17 13:14] (current)
alpinequest
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 ===== I have just purchased the application on the Play Store, but the download doesn'​t start or fails ===== ===== I have just purchased the application on the Play Store, but the download doesn'​t start or fails =====
  
-This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https://​support.google.com/​googleplay/​|the Google Play support]].+This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https://​support.google.com/​googleplay/​contactflow?​hl=en|the Google Play support]].
  
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 If you have purchased the application on the Play Store, you just need to reuse the same Google account on your new device. Then open the Play Store application,​ click on the top/left menu, select "My Apps & Games" and all your purchased applications will be listed in the "​Library"​ tab. If you have purchased the application on the Play Store, you just need to reuse the same Google account on your new device. Then open the Play Store application,​ click on the top/left menu, select "My Apps & Games" and all your purchased applications will be listed in the "​Library"​ tab.
  
-If you have purchased the application on our website using PayPal, install and activate the application [[https://​www.alpinequest.net/​en/​buy#​how_to_proceed|as explained here]] (skip the payment step). ​+If you have purchased the application on our website using PayPal, install and activate the application [[https://​www.alpinequest.net/​en/​buy#​how_to_proceed|as explained here]] (skip the payment step)
 + 
 +To reuse the data from your old device, please see below. 
 + 
 +\\ 
 + 
 +===== I have a new device, how can I reuse all the data I have on my old device? ===== 
 + 
 +The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en:​help:​v2:​settings:​storage#​how_to_locate_the_application_folder|See here how to locate the application folder]]. 
 + 
 +  * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; 
 +  * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. 
 + 
 +After moving the application folder, be sure to correctly setup the application on your new device [[en:​help:​v2:​settings:​storage#​how_to_change_the_application_folder|as explained here]].
  
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 Be sure that: Be sure that:
 +  * You have purchased the application on the Play Store and not on our website using PayPal;
   * You are using the same Google account you used when you purchased the application;​   * You are using the same Google account you used when you purchased the application;​
   * You didn't cancel your order, asked for a refund or received an automated refund.   * You didn't cancel your order, asked for a refund or received an automated refund.
  
-If you have any doubt, ​you can send us your Google Play purchase order ID so we can check its status.+If you have any doubt, ​contact ​us by email with your Google Play purchase order ID so we can check its status.
  
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 If you have purchased the application on our website with PayPal, you must [[https://​www.alpinequest.net/​en/​buy#​how_to_activate_your_alpinequest_copy|activate it]]. If you have purchased the application on our website with PayPal, you must [[https://​www.alpinequest.net/​en/​buy#​how_to_activate_your_alpinequest_copy|activate it]].
   * If the activation dialog shows "''​Locked by another device''",​ it means that you are trying to activate more than one device with the same key in a short period of time. Wait some days or contact us by email for more details;   * If the activation dialog shows "''​Locked by another device''",​ it means that you are trying to activate more than one device with the same key in a short period of time. Wait some days or contact us by email for more details;
-  * If the activation dialog shows "''​No network''",​ it means that you are currently not connected to the Internet;+  * If the activation dialog shows "''​No network''",​ it means that you are currently not connected to the Internet. Internet is required when activating the application;
   * If the activation dialog shows "''​Unregistered''",​ it means that your activation email is not recognized. Contact us by email for more details including your purchase details.   * If the activation dialog shows "''​Unregistered''",​ it means that your activation email is not recognized. Contact us by email for more details including your purchase details.
 +
 +\\
 +
 +===== When is the application making sounds? =====
 +
 +The application does not make sounds unless you specifically request it by using one of those features:
 +  * Record a track, with the setting ''"​**Warn me if the GPS signal is lost or too weak**"''​. See setting {{:​icon_02.png?​nolink}} [[en:​help:​v2:​tracker#​the_track_recorder_settings|here]];​
 +  * Follow a path, with the option ''"​**Warn me if I go more than...**"''​. See option {{:​icon_07.png?​nolink}} [[en:​help:​v2:​landmarks:​follow-path#​how_to_follow_a_path|here]];​
 +  * Use proximity alerts. See [[en:​help:​v2:​landmarks:​proximity-alerts|here]].
 +
 +\\
  

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