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en:help:faq [2018/02/15 19:50]
en:help:faq [2020/09/13 09:54] (current)
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 ====== AlpineQuest FAQ ====== ====== AlpineQuest FAQ ======
-===== Lite and Complete versions =====+\\
-==== What are the differences between both versions? ====+===== What are the differences between both versions? ​=====
-The Lite version ​is a free and time-unlimited application ​offering a subset of the complete version.+AlpineQuest ​Lite is a free version (no ads, not limited in timeoffering ​only a subset of the complete ​(paid) ​version.
-Differences ​are [[http://​www.alpinequest.net/​compare|listed ​by features ​here]].+All differences ​are [[http://​www.alpinequest.net/​compare|listed here]].
-==== Is it safe to remove the Lite version after installing the complete one? ====+\\
-Yes. It's even recommended so you don't start it by inadvertence,​ and it will free space.+===== I have just purchased the application on the Play Store, but the download doesn't start or fails =====
-All your cached maps and saved landmarks are shared by both versions, ​and are not removed when you un-install any version.+This is an issue in the Google Play application ​and unfortunately there is nothing we can do. You just need to wait some time and the download will start. Note that if you are installing multiple applications at the same time, they will not be installed altogether and some of them will be paused.
-===== Google Play and registration issues =====+If the problem persists, you can contact [[https://​support.google.com/​googleplay/​contactflow?​hl=en|the ​Google Play support]].
-==== I have just purchased the application on Google Play, but the download doesn'​t start or failed. What can I do? ====+\\
-Unfortunately this is Google Play issuewhich is sometimes overloaded, and we have no control over this automated process.+===== I have new devicecan I install the complete version without paying again? =====
-Google Play will however remember that you have purchased the application and you won't have to pay again.+Yes.
-The only thing to do is to wait few minutes for the download ​to startIf you think it's something elsecontact us by e-mail.+If you have purchased ​the application on the Play Store, you just need to reuse the same Google account on your new deviceThen open the Play Store applicationclick on the top/left menu, select "My Apps & Games" and all your purchased applications will be listed in the "​Library"​ tab.
 +If you have purchased the application on our website using PayPal, install and activate the application [[https://​www.alpinequest.net/​en/​buy#​how_to_proceed|as explained here]] (skip the payment step).
-==== I have bought ​the application using a first Google Accountand I would like to transfer it to another oneIs it possible? ====+To reuse the data from your old deviceplease see below.
-Unfortunately it's not possible. We do not have any control on user accounts, and even Google is not able to do it.\\ +\\
-You can however use applications from various accounts at the same time, [[http://​www.technipages.com/​android-add-google-play-apps-other-account|see here]]. +
-==== I have a new phone/​device,​ can I use the complete version of the application on it without paying again? ====+
-Yes. All purchased applications are linked to the Google Account of your device. +===== I have new devicehow can I reuse all the data I have on my old device? =====
-  * If you have bought the application on Google Play, [[https://​support.google.com/​googleplay/​answer/​113410?​hl=en|you just have to use the same Google Account]] on your new phoneand you will be able to re-install ​all your paid applications for free; +
-  * If you have bought ​the application on our website, you just have to use your same activation e-mail to activate the application ​on your new device.+
-==== I have used the same Google Account on my new phone/devicehow can I re-install ​the application ​====+The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en:​help:​v2:​settings:​storage#​how_to_locate_the_application_folder|See here how to locate ​the application ​folder]].
-Start the Google Play application ​and go into your applications list. You should see all your previously purchased applications ​and be able to re-install them without paying again.+  * If the application ​folder is located on an SD card, you can simply reuse the same SD card on your new device; 
 +  * Otherwise you need to manually copy the folder: you can use your USB cables ​and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application.
-If you don't see the application, ​check that: +After moving ​the application ​folderbe sure to correctly setup the application ​on your new device [[en:​help:​v2:​settings:​storage#​how_to_change_the_application_folder|as explained here]].
-  * You are using the same Google Account you used when buying ​the application+
-  * You didn't cancel ​your order, ask for a refund or receive an automated refund; +
-  * You were using the paid version of the application;​ +
-  * You have a working Internet data access.+
-Finally, you can send us your order number so we can check its status.+\\
 +===== I want to re-install the complete version on my device but the Play Store ask me to pay again =====
-==== I'm getting a "Not available in your country"​ message ​when trying to install ​the complete version ====+Be sure that: 
 +  * You have purchased the application on the Play Store and not on our website using PayPal; 
 +  * You are using the same Google account you used when you purchased ​the application;​ 
 +  * You didn't cancel your order, asked for a refund or received an automated refund.
-If you're getting this message from the Google Play Store application or the desktop versionor any similar message like "Not compatible ​with your device",​ please check the following things: +If you have any doubtcontact us by email with your Google Play purchase order ID so we can check its status.
-  * Check that paid applications are available in your country; +
-  * Have a look at any other paid application to check if the problem is only for this application or any paid application;​ +
-  * If you can't get any paid application, ​check that you don't have a protection/​cleaning application causing this issue ("​Malwarebytes"​ as been reported as doing so).+
 +===== Is is possible to transfer the application from one Google account to another =====
-==== I have bought AlpineQuest but the registration process ​doesn'​t ​work ====+Unfortunately not. Google ​doesn'​t ​allow it yet.
-  * If you have bought the application using Google Play, you don't have to register the application. Google Play have installed a new complete version of the application,​ which is not registrable. Be sure to remove the free version so that you don't use it anymore; +\\
-  * If the registration process displays "''​Locked by another device''",​ it means that you are trying to register more than one device within one week. Contact us if you have just upgraded your Android version; +
-  * If the registration process displays "''​No network''",​ it means that you are currently not connected to the Internet; +
-  * If you have bought the application using PayPal and the registration process displays "''​Unregistered''",​ please send us an email with your PayPal transaction date.+
-Note that you must be connected to the Internet to register ​the application.+===== When trying to purchase the application,​ I'm getting the message "Not available in your country"​ ===== 
 +It means you're currently located in a country where the Play Store doesn'​t offer paid application. 
 +You must either use a VPN or [[https://​www.alpinequest.net/​en/​buy#​|purchase the application using PayPal]]. 
 +===== I have purchased the application but I cannot activate it ===== 
 +If you have purchased the application on the Play Store, you don't have to activate the it. The complete version has been installed along with the Lite version, ​be sure to use this one now on. You can uninstall the Lite version if you don't need it anymore. 
 +If you have purchased the application on our website with PayPal, you must [[https://​www.alpinequest.net/​en/​buy#​how_to_activate_your_alpinequest_copy|activate it]]. 
 +  * If the activation dialog shows "''​Locked by another device''",​ it means that you are trying to activate more than one device with the same key in a short period of time. Wait some days or contact us by email for more details; 
 +  * If the activation dialog shows "''​No network''",​ it means that you are currently not connected to the Internet. Internet is required when activating the application;​ 
 +  * If the activation dialog shows "''​Unregistered''",​ it means that your activation email is not recognized. Contact us by email for more details including your purchase details. 
 +===== When is the application making sounds? ===== 
 +The application does not make sounds unless you specifically request it by using one of those features: 
 +  * Record a track, with the setting ''"​**Warn me if the GPS signal is lost or too weak**"''​. See setting {{:​icon_02.png?​nolink}} [[en:​help:​v2:​tracker#​the_track_recorder_settings|here]];​ 
 +  * Follow a path, with the option ''"​**Warn me if I go more than...**"''​. See option {{:​icon_07.png?​nolink}} [[en:​help:​v2:​landmarks:​follow-path#​how_to_follow_a_path|here]];​ 
 +  * Use proximity alerts. See [[en:​help:​v2:​landmarks:​proximity-alerts|here]]. 
 +===== How to backup my data? ===== 
 +The application saves all its data by default in its application folder. You can find how to [[en:​help:​v2:​settings:​storage#​how_to_locate_the_application_folder|locate this folder as explained here]]. 
 +In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example ​the ''"​**/​landmarks/​**"''​ folder that contains all your placemarks). 
 +Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable. 
 +You'll be able to restore it whenever you need, for example if you have a new device. 
 +===== Is it possible to automatically synchronize my data on the Cloud? ===== 
 +Yes, simply use your favorite Cloud application ​to synchronize any of the storage folders used by the application. [[en:​help:​v2:​settings:​storage|Here is a description on all folders that are used by the application]]. Most likely, you'll want to synchronize the ''"​**/​landmarks/​**"''​ folder which is the default folder for all the placemarks you've created (waypoints, tracks, routes, areas). 
 +{{:​icon_help.png?​nolink}} Please note that "​synchronizing"​ does not mean "​backuping"​. If you delete some items on your device, they will also be deleted on your Cloud after a sync. 
 +Here are some example of applications you can use (we are not related to any of them): 
 +  * Multi-protocols:​ [[https://​play.google.com/​store/​apps/​details?​id=com.nutomic.syncthingandroid|Syncthing]] (open-source),​ [[https://​play.google.com/​store/​apps/​details?​id=com.github.catfriend1.syncthingandroid|Syncthing-Fork]] (open-source),​ [[https://​play.google.com/​store/​apps/​details?​id=dk.tacit.android.foldersync.lite|FolderSync]];​ 
 +  * Google Drive: [[https://​play.google.com/​store/​apps/​details?​id=com.ttxapps.drivesync|Autosync for Google Drive]]; 
 +  * Dropbox: [[https://​play.google.com/​store/​apps/​details?​id=com.ttxapps.dropsync|Dropsync]];​ 
 +  * OneDrive: [[https://​play.google.com/​store/​apps/​details?​id=com.ttxapps.onesyncv2|OneSync]];​ 
 +  * Yandex: [[https://​play.google.com/​store/​apps/​details?​id=ru.yandex.disk|Yandex.Disk]];​ 
 +  * etc. 
 +===== Is built-in data synchronizing planned for the future? ===== 
 +No, for many reasons: 
 +  * We are developing a mapping application,​ not a syncing application;​ 
 +  * It can be done using dedicated apps, we don't want to reinvent the wheel; 
 +  * We'll never done it better that it's currently done by dedicated apps; 
 +  * Based on the large number of Cloud providers, supporting only the main ones will require most of our time; 
 +  * We try to make the application as much offline as possible; 
 +  * We try not to rely on third party frameworks. 
 +===== What are all the Android Intents the application can handle? ===== 
 +You can find a detailed list [[en:​help:​v2:​intents|here]]. 
 +===== Is it possible to try the paid version? ===== 
 +If you have tested the free [[https://​play.google.com/​store/​apps/​details?​id=psyberia.alpinequest.free|Lite version]] and are not sure if you need the paid one, you [[https://​www.techbout.com/​try-paid-android-apps-free-google-play-6853/​|can try it as explained here]]. 

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