AlpineQuest FAQ

Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process.

The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail.

No.

We have no control over the Google accounts of our users. Try to contact Google.

Yes. All purchased applications are linked to the Google Account of your device.

• If you have bought AlpineQuest on Google Play, you just have to use the same Google Account on your new phone, and you will be able to re-install all your paid applications for free;
• If you have bought AlpineQuest on our website, you just have to use your same activation key/e-mail to register the application on your new device.

Start the Google Play application and go into your applications list. You should see all your previously purchased applications and be able to re-install them without paying again.

If you don't see AlpineQuest, check that:

• You are using the same Google Account you used when buying the application;
• You didn't cancel your order, ask for a refund or receive an automated refund;
• You were using the paid version of the application;
• You have a working Internet data access.

Finally, you can send us your order number so we can check its status.

• If you have bought the application using Google Play, you don't have to register the application. Google Play have installed a new complete version of the application, which is not registrable. Be sure to remove the free version so that you don't use it anymore.
• If the registration process displays “Locked by another device”, it means that you are trying to register more than one device within one week. Contact us if you have just upgraded your Android version.
• If you have bought the application using PayPal and the registration process displays “Unregistered”, please send us an email with your PayPal transaction date.

Note that you must be connected to the Internet while registering the application.

Yes.

Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions you will get errors while displaying parts of the maps which are stored after this size limit.

Starting with Android 3.0, you will be able to read very big maps correctly.