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--- en:help:faq [2020/05/11 18:21] – alpinequest
+++ en:help:faq [2021/04/28 15:20] – [Is built-in data synchronizing planned for the future?] alpinequest
@@ Line 13: / Line 13: @@
 ===== I have just purchased the application on the Play Store, but the download doesn't start or fails =====
-This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https://support.google.com/googleplay/contactflow?hl=en|the Google Play support]].
+This is an issue in the Google Play application and unfortunately there is nothing we can do. You just need to wait some time and the download will start. Note that if you are installing multiple applications at the same time, they will not be installed altogether and some of them will be paused.
+If the problem persists, you can contact [[https://support.google.com/googleplay/contactflow?hl=en|the Google Play support]].
 \\
@@ Line 83: / Line 85: @@
   * Use proximity alerts. See [[en:help:v2:landmarks:proximity-alerts|here]].
+\\
+===== How to backup my data? =====
+The application saves all its data by default in its application folder. You can find how to [[en:help:v2:settings:storage#how_to_locate_the_application_folder|locate this folder as explained here]].
+In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''"**/landmarks/**"'' folder that contains all your placemarks).
+Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable.
+You'll be able to restore it whenever you need, for example if you have a new device.
 \\
@@ Line 99: / Line 112: @@
   * Yandex: [[https://play.google.com/store/apps/details?id=ru.yandex.disk|Yandex.Disk]];
   * etc.
+\\
+===== Is built-in data synchronizing planned for the future? =====
+No, for many reasons:
+  * It can be done using dedicated apps, we don't want to reinvent the wheel;
+  * We'll never done it better that it's currently done by dedicated apps;
+  * Based on the large number of Cloud providers, only supporting the main ones will require a huge amount of time;
+  * We try to make the application as much offline as possible;
+  * We try not to rely on third party frameworks;
+  * We are developing a mapping application, not a syncing application.
 \\
@@ Line 106: / Line 131: @@
 You can find a detailed list [[en:help:v2:intents|here]].
+\\
+===== Is it possible to try the paid version? =====
+Yes.\\
+If you have tested the free [[https://play.google.com/store/apps/details?id=psyberia.alpinequest.free|Lite version]] and are not sure if you need the paid one, you [[https://www.techbout.com/try-paid-android-apps-free-google-play-6853/|can try it as explained here]].
+\\
+===== How can I manage my files on Android 11? =====
+From Android 11, applications cannot access the folders and files of other application. This is an Android limitation, we cannot do anything about it.
+[[https://support.google.com/googleplay/android-developer/answer/9956427?hl=en#zippy=%2Cpermitted-uses-of-the-all-files-access-permission|For a very limited type of applications]] (File managers and backup applications), Google can lift this restriction after a review process. However, those applications must apply for the review and must be updated, so it can take some time.
+[[https://www.reddit.com/r/Android/comments/j3zgmm/managing_files_in_the_androiddata_folder_on/|Here is more information on updated file managers]].
+\\