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en:help:faq [2019/07/23 17:27] alpinequesten:help:faq [2019/07/23 17:43] alpinequest
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   * You didn't cancel your order, asked for a refund or received an automated refund.   * You didn't cancel your order, asked for a refund or received an automated refund.
  
-If you have any doubt, you can send us your Google Play purchase order ID so we can check its status.+If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status.
  
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 If you have purchased the application on our website with PayPal, you must [[https://www.alpinequest.net/en/buy#how_to_activate_your_alpinequest_copy|activate it]]. If you have purchased the application on our website with PayPal, you must [[https://www.alpinequest.net/en/buy#how_to_activate_your_alpinequest_copy|activate it]].
   * If the activation dialog shows "''Locked by another device''", it means that you are trying to activate more than one device with the same key in a short period of time. Wait some days or contact us by email for more details;   * If the activation dialog shows "''Locked by another device''", it means that you are trying to activate more than one device with the same key in a short period of time. Wait some days or contact us by email for more details;
-  * If the activation dialog shows "''No network''", it means that you are currently not connected to the Internet;+  * If the activation dialog shows "''No network''", it means that you are currently not connected to the Internet. Internet is required when activating the application;
   * If the activation dialog shows "''Unregistered''", it means that your activation email is not recognized. Contact us by email for more details including your purchase details.   * If the activation dialog shows "''Unregistered''", it means that your activation email is not recognized. Contact us by email for more details including your purchase details.