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en:help:faq [2019/07/23 17:13] – alpinequesten:help:faq [2020/09/13 09:53] – [Can I try the paid version?] alpinequest
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 ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== ===== I have just purchased the application on the Play Store, but the download doesn't start or fails =====
  
-This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https://support.google.com/googleplay/|the Google Play support]].+This is an issue in the Google Play application and unfortunately there is nothing we can do. You just need to wait some time and the download will start. Note that if you are installing multiple applications at the same time, they will not be installed altogether and some of them will be paused. 
 + 
 +If the problem persists, you can contact [[https://support.google.com/googleplay/contactflow?hl=en|the Google Play support]].
  
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 If you have purchased the application on the Play Store, you just need to reuse the same Google account on your new device. Then open the Play Store application, click on the top/left menu, select "My Apps & Games" and all your purchased applications will be listed in the "Library" tab. If you have purchased the application on the Play Store, you just need to reuse the same Google account on your new device. Then open the Play Store application, click on the top/left menu, select "My Apps & Games" and all your purchased applications will be listed in the "Library" tab.
  
-If you have purchased the application on our website using PayPal, install and activate the application [[https://www.alpinequest.net/en/buy#how_to_proceed|as explained here]] (skip the payment step). +If you have purchased the application on our website using PayPal, install and activate the application [[https://www.alpinequest.net/en/buy#how_to_proceed|as explained here]] (skip the payment step). 
 + 
 +To reuse the data from your old device, please see below. 
 + 
 +\\ 
 + 
 +===== I have a new device, how can I reuse all the data I have on my old device? ===== 
 + 
 +The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en:help:v2:settings:storage#how_to_locate_the_application_folder|See here how to locate the application folder]]. 
 + 
 +  * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; 
 +  * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. 
 + 
 +After moving the application folder, be sure to correctly setup the application on your new device [[en:help:v2:settings:storage#how_to_change_the_application_folder|as explained here]].
  
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 Be sure that: Be sure that:
 +  * You have purchased the application on the Play Store and not on our website using PayPal;
   * You are using the same Google account you used when you purchased the application;   * You are using the same Google account you used when you purchased the application;
   * You didn't cancel your order, asked for a refund or received an automated refund.   * You didn't cancel your order, asked for a refund or received an automated refund.
  
-If you have any doubt, you can send us your Google Play purchase order ID so we can check its status.+If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status.
  
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-===== I'm getting a "Not available in your country" message when trying to install the complete version =====+===== When trying to purchase the application, I'm getting the message "Not available in your country" =====
  
-If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible with your device", please check the following things: +It means you're currently located in a country where the Play Store doesn't offer paid application. 
-  * Check that paid applications are available in your country; + 
-  * Have a look at any other paid application to check if the problem is only for this application or any paid application; +You must either use a VPN or [[https://www.alpinequest.net/en/buy#|purchase the application using PayPal]].
-  * If you can't get any paid application, check that you don't have a protection/cleaning application causing this issue ("Malwarebytes" as been reported as doing so).+
  
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 If you have purchased the application on our website with PayPal, you must [[https://www.alpinequest.net/en/buy#how_to_activate_your_alpinequest_copy|activate it]]. If you have purchased the application on our website with PayPal, you must [[https://www.alpinequest.net/en/buy#how_to_activate_your_alpinequest_copy|activate it]].
   * If the activation dialog shows "''Locked by another device''", it means that you are trying to activate more than one device with the same key in a short period of time. Wait some days or contact us by email for more details;   * If the activation dialog shows "''Locked by another device''", it means that you are trying to activate more than one device with the same key in a short period of time. Wait some days or contact us by email for more details;
-  * If the activation dialog shows "''No network''", it means that you are currently not connected to the Internet;+  * If the activation dialog shows "''No network''", it means that you are currently not connected to the Internet. Internet is required when activating the application;
   * If the activation dialog shows "''Unregistered''", it means that your activation email is not recognized. Contact us by email for more details including your purchase details.   * If the activation dialog shows "''Unregistered''", it means that your activation email is not recognized. Contact us by email for more details including your purchase details.
 +
 +\\
 +
 +===== When is the application making sounds? =====
 +
 +The application does not make sounds unless you specifically request it by using one of those features:
 +  * Record a track, with the setting ''"**Warn me if the GPS signal is lost or too weak**"''. See setting {{:icon_02.png?nolink}} [[en:help:v2:tracker#the_track_recorder_settings|here]];
 +  * Follow a path, with the option ''"**Warn me if I go more than...**"''. See option {{:icon_07.png?nolink}} [[en:help:v2:landmarks:follow-path#how_to_follow_a_path|here]];
 +  * Use proximity alerts. See [[en:help:v2:landmarks:proximity-alerts|here]].
 +
 +\\
 +
 +===== How to backup my data? =====
 +
 +The application saves all its data by default in its application folder. You can find how to [[en:help:v2:settings:storage#how_to_locate_the_application_folder|locate this folder as explained here]].
 +
 +In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''"**/landmarks/**"'' folder that contains all your placemarks).
 +
 +Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable.
 +
 +You'll be able to restore it whenever you need, for example if you have a new device.
 +
 +\\
 +
 +===== Is it possible to automatically synchronize my data on the Cloud? =====
 +
 +Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en:help:v2:settings:storage|Here is a description on all folders that are used by the application]]. Most likely, you'll want to synchronize the ''"**/landmarks/**"'' folder which is the default folder for all the placemarks you've created (waypoints, tracks, routes, areas).
 +
 +{{:icon_help.png?nolink}} Please note that "synchronizing" does not mean "backuping". If you delete some items on your device, they will also be deleted on your Cloud after a sync.
 +
 +Here are some example of applications you can use (we are not related to any of them):
 +  * Multi-protocols: [[https://play.google.com/store/apps/details?id=com.nutomic.syncthingandroid|Syncthing]] (open-source), [[https://play.google.com/store/apps/details?id=com.github.catfriend1.syncthingandroid|Syncthing-Fork]] (open-source), [[https://play.google.com/store/apps/details?id=dk.tacit.android.foldersync.lite|FolderSync]];
 +  * Google Drive: [[https://play.google.com/store/apps/details?id=com.ttxapps.drivesync|Autosync for Google Drive]];
 +  * Dropbox: [[https://play.google.com/store/apps/details?id=com.ttxapps.dropsync|Dropsync]];
 +  * OneDrive: [[https://play.google.com/store/apps/details?id=com.ttxapps.onesyncv2|OneSync]];
 +  * Yandex: [[https://play.google.com/store/apps/details?id=ru.yandex.disk|Yandex.Disk]];
 +  * etc.
 +
 +\\
 +
 +===== Is built-in data synchronizing planned for the future? =====
 +
 +No, for many reasons:
 +  * We are developing a mapping application, not a syncing application;
 +  * It can be done using dedicated apps, we don't want to reinvent the wheel;
 +  * We'll never done it better that it's currently done by dedicated apps;
 +  * Based on the large number of Cloud providers, supporting only the main ones will require most of our time;
 +  * We try to make the application as much offline as possible;
 +  * We try not to rely on third party frameworks.
 +
 +\\
 +
 +===== What are all the Android Intents the application can handle? =====
 +
 +You can find a detailed list [[en:help:v2:intents|here]].
 +
 +\\
 +
 +===== How can I try the paid version? =====
 +
 +If you have tested the free [[https://play.google.com/store/apps/details?id=psyberia.alpinequest.free|Lite version]] and are not sure if you need the paid one, you [[https://www.techbout.com/try-paid-android-apps-free-google-play-6853/|can try it as explained here]].
 +
 +\\