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en:help:faq [2019/07/23 17:12] – alpinequest | en:help:faq [2019/07/23 17:43] – alpinequest | ||
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- | ====== I want to re-install the complete version on my device but the Play Store ask me to pay again ====== | + | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== |
Be sure that: | Be sure that: | ||
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
* You are using the same Google account you used when you purchased the application; | * You are using the same Google account you used when you purchased the application; | ||
* You didn't cancel your order, asked for a refund or received an automated refund. | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
- | If you have any doubt, | + | If you have any doubt, |
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- | ====== Is is possible to transfer the application from one Google account to another | + | ===== Is is possible to transfer the application from one Google account to another ===== |
Unfortunately not. Google doesn' | Unfortunately not. Google doesn' | ||
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- | ===== I'm getting | + | ===== When trying to purchase the application, |
- | If you' | + | It means you' |
- | * Check that paid applications are available in your country; | + | |
- | * Have a look at any other paid application to check if the problem is only for this application | + | You must either use a VPN or [[https:// |
- | * If you can't get any paid application, | + | |
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If you have purchased the application on our website with PayPal, you must [[https:// | If you have purchased the application on our website with PayPal, you must [[https:// | ||
* If the activation dialog shows "'' | * If the activation dialog shows "'' | ||
- | * If the activation dialog shows "'' | + | * If the activation dialog shows "'' |
* If the activation dialog shows "'' | * If the activation dialog shows "'' | ||