Differences

This shows you the differences between two versions of the page.

--- en:help:faq [2019/07/23 17:12] – alpinequest
+++ en:help:faq [2019/07/23 17:27] – alpinequest
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-====== I want to re-install the complete version on my device but the Play Store ask me to pay again ======
+===== I want to re-install the complete version on my device but the Play Store ask me to pay again =====
 Be sure that:
+  * You have purchased the application on the Play Store and not on our website using PayPal;
   * You are using the same Google account you used when you purchased the application;
   * You didn't cancel your order, asked for a refund or received an automated refund.
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-====== Is is possible to transfer the application from one Google account to another ======
+===== Is is possible to transfer the application from one Google account to another =====
 Unfortunately not. Google doesn't allow it yet.
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-===== I'm getting a "Not available in your country" message when trying to install the complete version =====
+===== When trying to purchase the application, I'm getting the message "Not available in your country" =====
-If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible with your device", please check the following things:
+It means you're currently located in a country where the Play Store doesn't offer paid application.
-  * Check that paid applications are available in your country;
-  * Have a look at any other paid application to check if the problem is only for this application or any paid application;
+You must either use a VPN or [[https://www.alpinequest.net/en/buy#|purchase the application using PayPal]].
-  * If you can't get any paid application, check that you don't have a protection/cleaning application causing this issue ("Malwarebytes" as been reported as doing so).
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