Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
en:help:faq [2018/02/15 19:50] – alpinequest | en:help:faq [2021/10/09 20:17] – alpinequest | ||
---|---|---|---|
Line 1: | Line 1: | ||
====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
+ | All differences are [[http:// | ||
- | Differences are [[http:// | + | \\ |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | ===== Does this application also work on an iPhone (IOS)? ===== |
- | Yes. It's even recommended so you don't start it by inadvertence, and it will free space. | + | Unfortunately not, this application is only for Android devices.\\ |
+ | The reason is simple, the Android version does already take all our time. | ||
- | All your cached maps and saved landmarks are shared by both versions, and are not removed when you un-install any version. | + | \\ |
- | ===== Google | + | ===== I have just purchased the application on the Play Store, but the download doesn' |
- | ==== I have just purchased | + | This is an issue in the Google Play application and unfortunately there is nothing we can do. You just need to wait some time and the download |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | If the problem persists, you can contact [[https:// |
- | Google Play will however remember that you have purchased the application and you won't have to pay again. | + | \\ |
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | ===== I have a new device, can I install the complete version without paying again? ===== |
+ | Yes. | ||
- | ==== I have bought | + | If you have purchased |
- | Unfortunately it's not possible. We do not have any control | + | If you have purchased the application |
- | You can however use applications from various accounts at the same time, [[http://www.technipages.com/android-add-google-play-apps-other-account|see here]]. | + | |
- | ==== I have a new phone/ | + | |
- | Yes. All purchased applications are linked to the Google Account of your device. | + | To reuse the data from your old device, |
- | * If you have bought the application on Google Play, [[https:// | + | |
- | * If you have bought the application on our website, you just have to use your same activation e-mail to activate the application on your new device. | + | |
- | ==== I have used the same Google Account on my new phone/ | + | \\ |
- | Start the Google Play application and go into your applications list. You should see all your previously purchased applications and be able to re-install them without paying again. | + | ===== I have a new device, how can I reuse all the data I have on my old device? ===== |
- | If you don't see the application, check that: | + | The application |
- | * You are using the same Google Account you used when buying the application; | + | |
- | * You didn't cancel your order, | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; |
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
+ | After moving the application folder, be sure to correctly setup the application on your new device [[en: | ||
- | ==== I'm getting a "Not available in your country" | + | \\ |
- | If you're getting this message from the Google Play Store application or the desktop | + | ===== I want to re-install |
- | * Check that paid applications are available in your country; | + | |
- | * Have a look at any other paid application | + | |
- | * If you can't get any paid application, | + | |
+ | Be sure that: | ||
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
+ | * You are using the same Google account you used when you purchased the application; | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
+ | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | \\ |
- | * If you have bought the application using Google Play, you don't have to register | + | ===== Is is possible |
- | * If the registration process displays "'' | + | |
- | * If the registration process displays "'' | + | |
- | * If you have bought the application using PayPal and the registration process displays "'' | + | |
- | Note that you must be connected to the Internet to register the application. | + | Unfortunately not. Google doesn' |
+ | \\ | ||
+ | |||
+ | ===== When trying to purchase the application, | ||
+ | |||
+ | It means you're currently located in a country where the Play Store doesn' | ||
+ | |||
+ | You must either use a VPN or [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have purchased the application but I cannot activate it ===== | ||
+ | |||
+ | If you have purchased the application on the Play Store, you don't have to activate the it. The complete version has been installed along with the Lite version, be sure to use this one now on. You can uninstall the Lite version if you don't need it anymore. | ||
+ | |||
+ | If you have purchased the application on our website with PayPal, you must [[https:// | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When is the application making sounds? ===== | ||
+ | |||
+ | The application does not make sounds unless you specifically request it by using one of those features: | ||
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How to backup my data? ===== | ||
+ | |||
+ | The application saves all its data by default in its application folder. You can find how to [[en: | ||
+ | |||
+ | In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''" | ||
+ | |||
+ | Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable. | ||
+ | |||
+ | You'll be able to restore it whenever you need, for example if you have a new device. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to automatically synchronize my data on the Cloud? ===== | ||
+ | |||
+ | Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | Here are some example of applications you can use (we are not related to any of them): | ||
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is built-in data synchronizing planned for the future? ===== | ||
+ | |||
+ | No, for many reasons: | ||
+ | * It can be done using dedicated apps, we don't want to reinvent the wheel; | ||
+ | * We'll never done it better that it's currently done by dedicated apps; | ||
+ | * Based on the large number of Cloud providers, only supporting the main ones will require a huge amount of time; | ||
+ | * We try to make the application as much offline as possible; | ||
+ | * We try not to rely on third party frameworks; | ||
+ | * We are developing a mapping application, | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== What are all the Android Intents the application can handle? ===== | ||
+ | |||
+ | You can find a detailed list [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to try the paid version? ===== | ||
+ | |||
+ | Yes.\\ | ||
+ | If you have tested the free [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How can I manage my files on Android 11? ===== | ||
+ | |||
+ | From Android 11, applications cannot access the folders and files of other application. This is an Android limitation, we cannot do anything about it. | ||
+ | |||
+ | [[https:// | ||
+ | [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How can I change the language of the application? | ||
+ | |||
+ | The application itself (excluding the maps) does use the same language than the device. If it hasn't been translated in this language, English is used.\\ | ||
+ | Concerning the maps, each of them have their own policy. The default maps displays the names using the language of their respective countries. Other maps only use English or a specific language. Please see more details in the [[en: | ||
+ | |||
+ | \\ |