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en:help:faq [2018/02/15 19:50] – alpinequest | en:help:faq [2021/04/28 15:20] – [Is built-in data synchronizing planned for the future?] alpinequest | ||
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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
- | Differences | + | All differences |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | \\ |
- | Yes. It's even recommended so you don't start it by inadvertence, | + | ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== |
- | All your cached maps and saved landmarks are shared by both versions, | + | This is an issue in the Google Play application |
- | ===== Google Play and registration issues ===== | + | If the problem persists, you can contact [[https:// |
- | ==== I have just purchased the application on Google Play, but the download doesn' | + | \\ |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | ===== I have a new device, can I install the complete version without paying again? ===== |
- | Google Play will however remember that you have purchased the application and you won't have to pay again. | + | Yes. |
- | The only thing to do is to wait few minutes for the download | + | If you have purchased |
+ | If you have purchased the application on our website using PayPal, install and activate the application [[https:// | ||
- | ==== I have bought | + | To reuse the data from your old device, please see below. |
- | Unfortunately it's not possible. We do not have any control on user accounts, and even Google is not able to do it.\\ | + | \\ |
- | You can however use applications from various accounts at the same time, [[http:// | + | |
- | ==== I have a new phone/ | + | |
- | Yes. All purchased applications are linked to the Google Account of your device. | + | ===== I have a new device, how can I reuse all the data I have on my old device? ===== |
- | * If you have bought the application on Google Play, [[https:// | + | |
- | * If you have bought | + | |
- | ==== I have used the same Google Account on my new phone/device, how can I re-install | + | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: |
- | Start the Google Play application | + | * If the application |
+ | * Otherwise you need to manually copy the folder: you can use your USB cables | ||
- | If you don't see the application, | + | After moving |
- | * You are using the same Google Account you used when buying | + | |
- | * You didn't cancel | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | \\ |
+ | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== | ||
- | ==== I'm getting a "Not available in your country" | + | Be sure that: |
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
+ | * You are using the same Google account you used when you purchased | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
- | If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible | + | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. |
- | * Check that paid applications are available in your country; | + | |
- | * Have a look at any other paid application to check if the problem is only for this application or any paid application; | + | |
- | * If you can't get any paid application, | + | |
+ | \\ | ||
+ | ===== Is is possible to transfer the application from one Google account to another ===== | ||
- | ==== I have bought AlpineQuest but the registration process | + | Unfortunately not. Google |
- | * If you have bought the application using Google Play, you don't have to register the application. Google Play have installed a new complete version of the application, | + | \\ |
- | * If the registration process displays "'' | + | |
- | * If the registration process displays "'' | + | |
- | * If you have bought the application using PayPal and the registration process displays "'' | + | |
- | Note that you must be connected | + | ===== When trying |
+ | It means you're currently located in a country where the Play Store doesn' | ||
+ | |||
+ | You must either use a VPN or [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have purchased the application but I cannot activate it ===== | ||
+ | |||
+ | If you have purchased the application on the Play Store, you don't have to activate the it. The complete version has been installed along with the Lite version, be sure to use this one now on. You can uninstall the Lite version if you don't need it anymore. | ||
+ | |||
+ | If you have purchased the application on our website with PayPal, you must [[https:// | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When is the application making sounds? ===== | ||
+ | |||
+ | The application does not make sounds unless you specifically request it by using one of those features: | ||
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How to backup my data? ===== | ||
+ | |||
+ | The application saves all its data by default in its application folder. You can find how to [[en: | ||
+ | |||
+ | In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''" | ||
+ | |||
+ | Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable. | ||
+ | |||
+ | You'll be able to restore it whenever you need, for example if you have a new device. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to automatically synchronize my data on the Cloud? ===== | ||
+ | |||
+ | Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | Here are some example of applications you can use (we are not related to any of them): | ||
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is built-in data synchronizing planned for the future? ===== | ||
+ | |||
+ | No, for many reasons: | ||
+ | * It can be done using dedicated apps, we don't want to reinvent the wheel; | ||
+ | * We'll never done it better that it's currently done by dedicated apps; | ||
+ | * Based on the large number of Cloud providers, only supporting the main ones will require a huge amount of time; | ||
+ | * We try to make the application as much offline as possible; | ||
+ | * We try not to rely on third party frameworks; | ||
+ | * We are developing a mapping application, | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== What are all the Android Intents the application can handle? ===== | ||
+ | |||
+ | You can find a detailed list [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to try the paid version? ===== | ||
+ | |||
+ | Yes.\\ | ||
+ | If you have tested the free [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How can I manage my files on Android 11? ===== | ||
+ | |||
+ | From Android 11, applications cannot access the folders and files of other application. This is an Android limitation, we cannot do anything about it. | ||
+ | |||
+ | [[https:// | ||
+ | [[https:// | ||
+ | |||
+ | \\ |