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en:help:faq [2018/02/15 19:50] – alpinequest | en:help:faq [2020/09/13 09:53] – [Can I try the paid version?] alpinequest | ||
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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
- | Differences | + | All differences |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | \\ |
- | Yes. It's even recommended so you don't start it by inadvertence, | + | ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== |
- | All your cached maps and saved landmarks are shared by both versions, | + | This is an issue in the Google Play application |
- | ===== Google Play and registration issues ===== | + | If the problem persists, you can contact [[https:// |
- | ==== I have just purchased the application on Google Play, but the download doesn' | + | \\ |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | ===== I have a new device, can I install the complete version without paying again? ===== |
- | Google Play will however remember that you have purchased the application and you won't have to pay again. | + | Yes. |
- | The only thing to do is to wait few minutes for the download | + | If you have purchased |
+ | If you have purchased the application on our website using PayPal, install and activate the application [[https:// | ||
- | ==== I have bought | + | To reuse the data from your old device, please see below. |
- | Unfortunately it's not possible. We do not have any control on user accounts, and even Google is not able to do it.\\ | + | \\ |
- | You can however use applications from various accounts at the same time, [[http:// | + | |
- | ==== I have a new phone/ | + | |
- | Yes. All purchased applications are linked to the Google Account of your device. | + | ===== I have a new device, how can I reuse all the data I have on my old device? ===== |
- | * If you have bought the application on Google Play, [[https:// | + | |
- | * If you have bought | + | |
- | ==== I have used the same Google Account on my new phone/device, how can I re-install | + | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: |
- | Start the Google Play application | + | * If the application |
+ | * Otherwise you need to manually copy the folder: you can use your USB cables | ||
- | If you don't see the application, | + | After moving |
- | * You are using the same Google Account you used when buying | + | |
- | * You didn't cancel | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | \\ |
+ | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== | ||
- | ==== I'm getting a "Not available in your country" | + | Be sure that: |
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
+ | * You are using the same Google account you used when you purchased | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
- | If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible | + | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. |
- | * Check that paid applications are available in your country; | + | |
- | * Have a look at any other paid application to check if the problem is only for this application or any paid application; | + | |
- | * If you can't get any paid application, | + | |
+ | \\ | ||
+ | ===== Is is possible to transfer the application from one Google account to another ===== | ||
- | ==== I have bought AlpineQuest but the registration process | + | Unfortunately not. Google |
- | * If you have bought the application using Google Play, you don't have to register the application. Google Play have installed a new complete version of the application, | + | \\ |
- | * If the registration process displays "'' | + | |
- | * If the registration process displays "'' | + | |
- | * If you have bought the application using PayPal and the registration process displays "'' | + | |
- | Note that you must be connected to the Internet to register | + | ===== When trying to purchase the application, |
+ | |||
+ | It means you're currently located in a country where the Play Store doesn' | ||
+ | |||
+ | You must either use a VPN or [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have purchased the application but I cannot activate it ===== | ||
+ | |||
+ | If you have purchased the application on the Play Store, you don't have to activate the it. The complete version has been installed along with the Lite version, | ||
+ | |||
+ | If you have purchased the application on our website with PayPal, you must [[https:// | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When is the application making sounds? ===== | ||
+ | |||
+ | The application does not make sounds unless you specifically request it by using one of those features: | ||
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How to backup my data? ===== | ||
+ | |||
+ | The application saves all its data by default in its application folder. You can find how to [[en: | ||
+ | |||
+ | In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example | ||
+ | |||
+ | Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable. | ||
+ | |||
+ | You'll be able to restore it whenever you need, for example if you have a new device. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to automatically synchronize my data on the Cloud? ===== | ||
+ | |||
+ | Yes, simply use your favorite Cloud application | ||
+ | |||
+ | {{: | ||
+ | |||
+ | Here are some example of applications you can use (we are not related to any of them): | ||
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is built-in data synchronizing planned for the future? ===== | ||
+ | |||
+ | No, for many reasons: | ||
+ | * We are developing a mapping application, | ||
+ | * It can be done using dedicated apps, we don't want to reinvent the wheel; | ||
+ | * We'll never done it better that it's currently done by dedicated apps; | ||
+ | * Based on the large number of Cloud providers, supporting only the main ones will require most of our time; | ||
+ | * We try to make the application as much offline as possible; | ||
+ | * We try not to rely on third party frameworks. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== What are all the Android Intents the application can handle? ===== | ||
+ | |||
+ | You can find a detailed list [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How can I try the paid version? ===== | ||
+ | |||
+ | If you have tested the free [[https:// | ||
+ | |||
+ | \\ | ||