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en:help:faq [2018/02/15 19:50] – alpinequest | en:help:faq [2020/01/17 13:14] – alpinequest | ||
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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
- | Differences | + | All differences |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | \\ |
- | Yes. It's even recommended so you don't start it by inadvertence, | + | ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== |
- | All your cached maps and saved landmarks are shared by both versions, | + | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, |
- | ===== Google Play and registration issues ===== | + | \\ |
- | ==== I have just purchased the application on Google Play, but the download doesn' | + | ===== I have a new device, can I install the complete version without paying again? ===== |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | Yes. |
- | Google Play will however remember that you have purchased the application | + | If you have purchased the application |
- | The only thing to do is to wait few minutes for the download to start. | + | If you have purchased the application on our website using PayPal, install and activate the application [[https:// |
+ | To reuse the data from your old device, please see below. | ||
- | ==== I have bought the application using a first Google Account, and I would like to transfer it to another one. Is it possible? ==== | + | \\ |
- | Unfortunately it's not possible. We do not have any control on user accounts, and even Google is not able to do it.\\ | + | ===== I have a new device, |
- | You can however use applications from various accounts at the same time, [[http:// | + | |
- | ==== I have a new phone/device, can I use the complete version of the application | + | |
- | Yes. All purchased applications are linked | + | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en:help: |
- | * If you have bought the application on Google Play, [[https:// | + | |
- | * If you have bought the application on our website, you just have to use your same activation e-mail to activate the application on your new device. | + | |
- | ==== I have used the same Google Account | + | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; |
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application | ||
- | Start the Google Play application | + | After moving |
- | If you don't see the application, | + | \\ |
- | * You are using the same Google Account you used when buying the application; | + | |
- | * You didn't cancel your order, ask for a refund or receive an automated refund; | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== |
+ | Be sure that: | ||
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
+ | * You are using the same Google account you used when you purchased the application; | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
- | ==== I'm getting a "Not available in your country" | + | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. |
- | If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible with your device", | + | \\ |
- | * Check that paid applications are available in your country; | + | |
- | * Have a look at any other paid application to check if the problem is only for this application or any paid application; | + | |
- | * If you can't get any paid application, | + | |
+ | ===== Is is possible to transfer the application from one Google account to another ===== | ||
+ | Unfortunately not. Google doesn' | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | \\ |
- | * If you have bought the application using Google Play, you don't have to register the application. Google Play have installed a new complete version of the application, | + | ===== When trying |
- | * If the registration process displays | + | |
- | * If the registration process displays | + | |
- | * If you have bought the application using PayPal and the registration process displays "'' | + | |
- | Note that you must be connected to the Internet | + | It means you're currently located in a country where the Play Store doesn' |
+ | |||
+ | You must either use a VPN or [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have purchased the application but I cannot activate it ===== | ||
+ | |||
+ | If you have purchased the application on the Play Store, you don't have to activate the it. The complete version has been installed along with the Lite version, | ||
+ | |||
+ | If you have purchased the application on our website with PayPal, you must [[https:// | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When is the application making sounds? ===== | ||
+ | |||
+ | The application does not make sounds unless you specifically request it by using one of those features: | ||
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: | ||
+ | |||
+ | \\ | ||