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en:help:faq [2018/02/15 19:50] – alpinequest | en:help:faq [2020/01/17 13:14] – alpinequest | ||
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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
- | Differences | + | All differences |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | \\ |
- | Yes. It's even recommended so you don't start it by inadvertence, | + | ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== |
- | All your cached maps and saved landmarks are shared by both versions, | + | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, |
- | ===== Google Play and registration issues ===== | + | \\ |
- | ==== I have just purchased the application on Google Play, but the download doesn' | + | ===== I have a new device, can I install the complete version without paying again? ===== |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | Yes. |
- | Google Play will however remember that you have purchased the application | + | If you have purchased the application |
- | The only thing to do is to wait few minutes for the download to start. | + | If you have purchased the application on our website using PayPal, install and activate the application [[https:// |
+ | To reuse the data from your old device, please see below. | ||
- | ==== I have bought the application using a first Google Account, and I would like to transfer it to another one. Is it possible? ==== | + | \\ |
- | Unfortunately it's not possible. We do not have any control on user accounts, and even Google is not able to do it.\\ | + | ===== I have a new device, |
- | You can however use applications from various accounts at the same time, [[http:// | + | |
- | ==== I have a new phone/device, can I use the complete version of the application | + | |
- | Yes. All purchased applications are linked | + | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en:help: |
- | * If you have bought the application on Google Play, [[https:// | + | |
- | * If you have bought the application on our website, you just have to use your same activation e-mail to activate the application on your new device. | + | |
- | ==== I have used the same Google Account | + | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; |
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application | ||
- | Start the Google Play application | + | After moving |
- | If you don't see the application, | + | \\ |
- | * You are using the same Google Account you used when buying the application; | + | |
- | * You didn't cancel your order, ask for a refund or receive an automated refund; | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== |
+ | Be sure that: | ||
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
+ | * You are using the same Google account you used when you purchased the application; | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
- | ==== I'm getting a "Not available in your country" | + | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. |
- | If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible with your device", | + | \\ |
- | * Check that paid applications are available in your country; | + | |
- | * Have a look at any other paid application to check if the problem is only for this application or any paid application; | + | |
- | * If you can't get any paid application, | + | |
+ | ===== Is is possible to transfer the application from one Google account to another ===== | ||
+ | Unfortunately not. Google doesn' | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | \\ |
- | * If you have bought the application using Google Play, you don't have to register the application. Google Play have installed a new complete version of the application, | + | ===== When trying |
- | * If the registration process displays | + | |
- | * If the registration process displays | + | |
- | * If you have bought the application using PayPal and the registration process displays "'' | + | |
- | Note that you must be connected to the Internet to register | + | It means you're currently located in a country where the Play Store doesn' |
+ | You must either use a VPN or [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have purchased the application but I cannot activate it ===== | ||
+ | |||
+ | If you have purchased the application on the Play Store, you don't have to activate the it. The complete version has been installed along with the Lite version, be sure to use this one now on. You can uninstall the Lite version if you don't need it anymore. | ||
+ | |||
+ | If you have purchased the application on our website with PayPal, you must [[https:// | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When is the application making sounds? ===== | ||
+ | |||
+ | The application does not make sounds unless you specifically request it by using one of those features: | ||
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: |