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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
+ | All differences are [[http:// | ||
- | Differences are [[http:// | + | \\ |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | ===== Does this application also work on an iPhone (IOS)? ===== |
- | Yes. It's even recommended so you don't start it by inadvertence, and it will free space. | + | Unfortunately not, this application is only for Android devices.\\ |
+ | The reason is simple, the Android version does already take all our time. | ||
- | All your cached maps and saved landmarks are shared by both versions, and are not removed when you un-install any version. | + | \\ |
+ | ===== I have just purchased the application on the Play Store, but the download doesn' | ||
- | ===== Offline map issues ===== | + | This is an issue in the Google Play application and unfortunately there is nothing we can do. You just need to wait some time and the download will start. Note that if you are installing multiple applications at the same time, they will not be installed altogether and some of them will be paused. |
- | ==== Why don't my MemoryMap maps work in AlpineQuest? ==== | + | If the problem persists, you can contact [[https:// |
- | AlpineQuest doesn' | + | \\ |
- | ==== Is there a size limit for the offline map files? ==== | + | ===== I have a new device, can I install |
Yes. | Yes. | ||
- | Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions | + | If you have purchased |
- | Starting with Android 3.0, you will be able to read very big maps correctly. | + | If you have purchased the application on our website using PayPal, install and activate the application [[https:// |
+ | To reuse the data from your old device, please see below. | ||
- | ===== Google Play and registration issues ===== | + | \\ |
- | ==== I have just purchased the application on Google Play, but the download doesn' | + | ===== I have a new device, how can I reuse all the data I have on my old device? ===== |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: |
- | Google Play will however remember that you have purchased | + | * If the application |
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | After moving the application folder, be sure to correctly setup the application on your new device [[en: |
+ | \\ | ||
- | ==== I have bought the application using a first Google Account, and I would like to transfer it to another one. Is it possible? | + | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== |
- | Unfortunately it's not possible. We do not have any control | + | Be sure that: |
- | You can however use applications from various accounts at the same time, [[http:// | + | * You have purchased the application |
- | ==== I have a new phone/ | + | |
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
- | Yes. All purchased applications are linked to the Google Account of your device. | + | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. |
- | * If you have bought the application on Google Play, [[https:// | + | |
- | * If you have bought the application on our website, you just have to use your same activation e-mail to activate the application on your new device. | + | |
- | ==== I have used the same Google Account on my new phone/ | + | \\ |
- | Start the Google Play application | + | ===== Is is possible to transfer |
- | If you don't see the application, | + | Unfortunately not. Google |
- | * You are using the same Google | + | |
- | * You didn' | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | \\ |
+ | ===== When trying to purchase the application, | ||
- | ==== I'm getting a "Not available | + | It means you're currently located |
- | If you're getting this message from the Google Play Store application | + | You must either use a VPN or [[https:// |
- | * Check that paid applications are available in your country; | + | |
- | * Have a look at any other paid application to check if the problem is only for this application or any paid application; | + | |
- | * If you can't get any paid application, | + | |
+ | \\ | ||
+ | ===== I have purchased the application but I cannot activate it ===== | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | If you have purchased |
- | * If you have bought | + | If you have purchased |
- | * If the registration process displays | + | * If the activation dialog shows "'' |
- | * If the registration process displays | + | * If the activation dialog shows "'' |
- | * If you have bought the application using PayPal and the registration process displays | + | * If the activation dialog shows "'' |
- | Note that you must be connected to the Internet to register the application. | + | \\ |
+ | ===== When is the application making sounds? ===== | ||
+ | |||
+ | The application does not make sounds unless you specifically request it by using one of those features: | ||
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How to backup my data? ===== | ||
+ | |||
+ | The application saves all its data by default in its application folder. You can find how to [[en: | ||
+ | |||
+ | In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''" | ||
+ | |||
+ | Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable. | ||
+ | |||
+ | You'll be able to restore it whenever you need, for example if you have a new device. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to automatically synchronize my data on the Cloud? ===== | ||
+ | |||
+ | Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | Here are some example of applications you can use (we are not related to any of them): | ||
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is built-in data synchronizing planned for the future? ===== | ||
+ | |||
+ | No, for many reasons: | ||
+ | * It can be done using dedicated apps, we don't want to reinvent the wheel; | ||
+ | * We'll never done it better that it's currently done by dedicated apps; | ||
+ | * Based on the large number of Cloud providers, only supporting the main ones will require a huge amount of time; | ||
+ | * We try to make the application as much offline as possible; | ||
+ | * We try not to rely on third party frameworks; | ||
+ | * We are developing a mapping application, | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== What are all the Android Intents the application can handle? ===== | ||
+ | |||
+ | You can find a detailed list [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to try the paid version? ===== | ||
+ | |||
+ | Yes.\\ | ||
+ | If you have tested the free [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How can I manage my files on Android 11? ===== | ||
+ | |||
+ | From Android 11, applications cannot access the folders and files of other application. This is an Android limitation, we cannot do anything about it. | ||
+ | |||
+ | [[https:// | ||
+ | [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How can I change the language of the application? | ||
+ | |||
+ | The application itself (excluding the maps) does use the same language than the device. If it hasn't been translated in this language, English is used.\\ | ||
+ | Concerning the maps, each of them have their own policy. The default maps displays the names using the language of their respective countries. Other maps only use English or a specific language. Please see more details in the [[en: | ||
+ | |||
+ | \\ |