Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
en:help:faq [2017/09/12 11:21] – external edit 127.0.0.1 | en:help:faq [2019/07/24 11:17] – alpinequest | ||
---|---|---|---|
Line 1: | Line 1: | ||
====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
- | Differences | + | All differences |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | \\ |
- | Yes. It's even recommended so you don't start it by inadvertence, | + | ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== |
- | All your cached maps and saved landmarks are shared by both versions, | + | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, |
+ | \\ | ||
- | ===== Offline map issues ===== | + | ===== I have a new device, can I install |
- | + | ||
- | ==== Why don't my MemoryMap maps work in AlpineQuest? | + | |
- | + | ||
- | AlpineQuest doesn' | + | |
- | + | ||
- | ==== Is there a size limit for the offline map files? | + | |
Yes. | Yes. | ||
- | Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions | + | If you have purchased the application on the Play Store, you just need to reuse the same Google account on your new device. Then open the Play Store application, click on the top/left menu, select "My Apps & Games" |
- | + | ||
- | Starting with Android 3.0, you will be able to read very big maps correctly. | + | |
- | + | ||
- | + | ||
- | ===== Google Play and registration issues ===== | + | |
- | + | ||
- | ==== I have just purchased the application on Google | + | |
- | + | ||
- | Unfortunately this is a Google | + | |
- | + | ||
- | Google Play will however remember that you have purchased | + | |
- | + | ||
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | |
+ | If you have purchased the application on our website using PayPal, install and activate the application [[https:// | ||
- | ==== I have bought the application using a first Google Account, and I would like to transfer it to another one. Is it possible? ==== | + | \\ |
- | Unfortunately it's not possible. We do not have any control on user accounts, and even Google is not able to do it.\\ | + | ===== I want to re-install |
- | You can however use applications from various accounts at the same time, [[http:// | + | |
- | ==== I have a new phone/ | + | |
- | Yes. All purchased applications are linked to the Google Account of your device. | + | Be sure that: |
- | * If you have bought | + | * You have purchased |
- | * If you have bought | + | * You are using the same Google account |
+ | * You didn't cancel | ||
- | ==== I have used the same Google Account on my new phone/ | + | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. |
- | Start the Google Play application and go into your applications list. You should see all your previously purchased applications and be able to re-install them without paying again. | + | \\ |
- | If you don't see the application, check that: | + | ===== Is is possible to transfer |
- | * You are using the same Google | + | |
- | * You didn't cancel your order, ask for a refund or receive an automated refund; | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | Unfortunately not. Google doesn' |
+ | \\ | ||
- | ==== I'm getting | + | ===== When trying to purchase the application, |
- | If you' | + | It means you' |
- | * Check that paid applications are available in your country; | + | |
- | * Have a look at any other paid application to check if the problem is only for this application or any paid application; | + | |
- | * If you can' | + | |
+ | You must either use a VPN or [[https:// | ||
+ | \\ | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | ===== I have purchased |
- | * If you have bought | + | If you have purchased |
- | * If the registration process displays "'' | + | |
- | * If the registration process displays "'' | + | |
- | * If you have bought the application using PayPal and the registration process displays "'' | + | |
- | Note that you must be connected to the Internet | + | If you have purchased the application on our website with PayPal, |
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||