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en:help:faq [2016/10/10 17:22] – alpinequest | en:help:faq [2020/05/11 18:08] – alpinequest | ||
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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
- | Differences | + | All differences |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | \\ |
- | Yes. It's even recommended so you don't start it by inadvertence, | + | ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== |
- | All your cached maps and saved landmarks are shared by both versions, | + | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, |
+ | \\ | ||
- | ===== Offline map issues | + | ===== I have a new device, can I install the complete version without paying again? |
- | ==== Why don't my MemoryMap maps work in AlpineQuest? | + | Yes. |
- | AlpineQuest doesn' | + | If you have purchased |
- | ==== Is there a size limit for the offline map files? ==== | + | If you have purchased |
- | Yes. | + | To reuse the data from your old device, please see below. |
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have a new device, how can I reuse all the data I have on my old device? ===== | ||
+ | |||
+ | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: | ||
+ | |||
+ | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; | ||
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
+ | |||
+ | After moving the application folder, be sure to correctly setup the application on your new device [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== | ||
+ | |||
+ | Be sure that: | ||
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
+ | * You are using the same Google account you used when you purchased the application; | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
- | Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions | + | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. |
- | Starting with Android 3.0, you will be able to read very big maps correctly. | + | \\ |
+ | ===== Is is possible to transfer the application from one Google account to another ===== | ||
- | ===== Google | + | Unfortunately not. Google |
- | ==== I have just purchased the application on Google Play, but the download doesn' | + | \\ |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | ===== When trying to purchase the application, I'm getting the message "Not available in your country" |
- | Google Play will however remember that you have purchased | + | It means you're currently located in a country where the Play Store doesn' |
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | You must either use a VPN or [[https:// |
+ | \\ | ||
- | ==== I have bought | + | ===== I have purchased |
- | Unfortunately it's not possible. We do not have any control | + | If you have purchased the application |
- | You can however use applications from various accounts at the same time, [[http:// | + | |
- | ==== I have a new phone/ | + | |
- | Yes. All purchased applications are linked to the Google Account of your device. | + | If you have purchased |
- | * If you have bought | + | * If the activation dialog shows "'' |
- | * If you have bought | + | * If the activation dialog shows "'' |
+ | * If the activation dialog shows "'' | ||
- | ==== I have used the same Google Account on my new phone/ | + | \\ |
- | Start the Google Play application | + | ===== When is the application |
- | If you don't see the application, check that: | + | The application |
- | * You are using the same Google Account you used when buying | + | * Record a track, with the setting ''" |
- | | + | * Follow a path, with the option ''" |
- | * You were using the paid version of the application; | + | * Use proximity alerts. See [[en: |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | ||
+ | \\ | ||
- | ==== I'm getting a "Not available in your country" | + | ===== Is it possible |
- | If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible with your device", | + | Yes, simply use your favorite Cloud application to synchronize any of the folders used by the application to store its data. [[en:help: |
- | * Check that paid applications | + | |
- | * Have a look at any other paid application to check if the problem | + | |
- | * If you can't get any paid application, | + | |
+ | Note that synchronizing does not mean backuping. If you delete some items on your device, they will also be deleted on your Cloud after a sync. | ||
+ | Here are some example of applications you can use (we are not related to any of them): | ||
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | \\ |
- | * If you have bought | + | ===== What are all the Android |
- | * If the registration process displays "'' | + | |
- | * If the registration process displays "'' | + | |
- | * If you have bought | + | |
- | Note that you must be connected to the Internet to register the application. | + | You can find a detailed list [[en: |