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en:help:faq [2016/10/10 17:22] – alpinequest | en:help:faq [2020/01/17 13:14] – alpinequest | ||
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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
- | Differences | + | All differences |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | \\ |
- | Yes. It's even recommended so you don't start it by inadvertence, | + | ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== |
- | All your cached maps and saved landmarks are shared by both versions, | + | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, |
+ | \\ | ||
- | ===== Offline map issues | + | ===== I have a new device, can I install the complete version without paying again? |
- | ==== Why don't my MemoryMap maps work in AlpineQuest? | + | Yes. |
- | AlpineQuest doesn' | + | If you have purchased |
- | + | ||
- | ==== Is there a size limit for the offline map files? ==== | + | |
- | + | ||
- | Yes. | + | |
- | Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions you will get errors while displaying parts of the maps which are stored after this size limit. | + | If you have purchased |
- | Starting with Android 3.0, you will be able to read very big maps correctly. | + | To reuse the data from your old device, please see below. |
+ | \\ | ||
- | ===== Google Play and registration issues | + | ===== I have a new device, how can I reuse all the data I have on my old device? |
- | ==== I have just purchased the application | + | The application |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | * If the application folder |
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder | ||
- | Google Play will however remember that you have purchased | + | After moving |
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | \\ |
+ | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== | ||
- | ==== I have bought | + | Be sure that: |
+ | * You have purchased | ||
+ | * You are using the same Google | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
- | Unfortunately it's not possible. We do not have any control on user accounts, and even Google | + | If you have any doubt, contact us by email with your Google |
- | You can however use applications from various accounts at the same time, [[http:// | + | |
- | ==== I have a new phone/ | + | |
- | Yes. All purchased applications are linked to the Google Account of your device. | + | \\ |
- | * If you have bought the application on Google Play, [[https:// | + | |
- | * If you have bought the application on our website, you just have to use your same activation e-mail to activate the application on your new device. | + | |
- | ==== I have used the same Google | + | ===== Is is possible to transfer |
- | Start the Google Play application and go into your applications list. You should see all your previously purchased applications and be able to re-install them without paying again. | + | Unfortunately not. Google doesn' |
- | If you don't see the application, | + | \\ |
- | * You are using the same Google Account you used when buying the application; | + | |
- | * You didn't cancel your order, ask for a refund or receive an automated refund; | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | ===== When trying to purchase the application, I'm getting the message "Not available in your country" |
+ | It means you're currently located in a country where the Play Store doesn' | ||
- | ==== I'm getting | + | You must either use a VPN or [[https:// |
- | If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible with your device", | + | \\ |
- | * Check that paid applications are available in your country; | + | |
- | * Have a look at any other paid application to check if the problem is only for this application or any paid application; | + | |
- | * If you can't get any paid application, | + | |
+ | ===== I have purchased the application but I cannot activate it ===== | ||
+ | If you have purchased the application on the Play Store, you don't have to activate the it. The complete version has been installed along with the Lite version, be sure to use this one now on. You can uninstall the Lite version if you don't need it anymore. | ||
- | ==== I have bought AlpineQuest but the registration process doesn't work ==== | + | If you have purchased |
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
- | * If you have bought the application using Google Play, you don't have to register the application. Google Play have installed a new complete version of the application, | + | \\ |
- | * If the registration process displays "'' | + | |
- | * If the registration process displays "'' | + | |
- | * If you have bought the application using PayPal and the registration process displays "'' | + | |
- | Note that you must be connected to the Internet to register | + | ===== When is the application |
+ | The application does not make sounds unless you specifically request it by using one of those features: | ||
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: |