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en:help:faq [2016/10/10 17:22] – alpinequest | en:help:faq [2019/07/23 17:12] – alpinequest | ||
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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
- | Differences | + | All differences |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | \\ |
- | Yes. It's even recommended so you don't start it by inadvertence, | + | ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== |
- | All your cached maps and saved landmarks are shared by both versions, | + | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, |
+ | \\ | ||
- | ===== Offline map issues ===== | + | ===== I have a new device, can I install |
- | + | ||
- | ==== Why don't my MemoryMap maps work in AlpineQuest? | + | |
- | + | ||
- | AlpineQuest doesn' | + | |
- | + | ||
- | ==== Is there a size limit for the offline map files? | + | |
Yes. | Yes. | ||
- | Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions | + | If you have purchased |
- | Starting with Android 3.0, you will be able to read very big maps correctly. | + | If you have purchased the application on our website using PayPal, install and activate the application [[https:// |
+ | \\ | ||
- | ===== Google | + | ====== I want to re-install the complete version on my device but the Play Store ask me to pay again ====== |
- | ==== I have just purchased | + | Be sure that: |
+ | * You are using the same Google | ||
+ | * You didn' | ||
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | If you have any doubt, you can send us your Google Play purchase order ID so we can check its status. |
- | Google Play will however remember that you have purchased the application and you won't have to pay again. | + | \\ |
- | The only thing to do is to wait few minutes for the download | + | ====== Is is possible |
+ | Unfortunately not. Google doesn' | ||
- | ==== I have bought the application using a first Google Account, and I would like to transfer it to another one. Is it possible? ==== | + | \\ |
- | Unfortunately it's not possible. We do not have any control on user accounts, and even Google is not able to do it.\\ | + | ===== I'm getting a "Not available in your country" |
- | You can however use applications from various accounts at the same time, [[http:// | + | |
- | ==== I have a new phone/ | + | |
- | + | ||
- | Yes. All purchased applications are linked to the Google Account of your device. | + | |
- | * If you have bought the application on Google Play, [[https:// | + | |
- | * If you have bought the application on our website, you just have to use your same activation e-mail to activate the application on your new device. | + | |
- | + | ||
- | ==== I have used the same Google Account on my new phone/ | + | |
- | + | ||
- | Start the Google Play application and go into your applications list. You should see all your previously purchased applications and be able to re-install them without paying again. | + | |
- | + | ||
- | If you don't see the application, | + | |
- | * You are using the same Google Account you used when buying the application; | + | |
- | * You didn't cancel your order, ask for a refund or receive an automated refund; | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | + | ||
- | Finally, you can send us your order number so we can check its status. | + | |
- | + | ||
- | + | ||
- | ==== I'm getting a "Not available in your country" | + | |
If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible with your device", | If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible with your device", | ||
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* If you can't get any paid application, | * If you can't get any paid application, | ||
+ | \\ | ||
+ | ===== I have purchased the application but I cannot activate it ===== | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | If you have purchased |
- | + | ||
- | * If you have bought | + | |
- | * If the registration process displays "'' | + | |
- | * If the registration process displays "'' | + | |
- | * If you have bought the application using PayPal and the registration process displays "'' | + | |
- | Note that you must be connected to the Internet | + | If you have purchased the application on our website with PayPal, |
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||