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en:help:faq [2015/11/28 20:34] – [I have a new phone/device, can I use the complete version of the application on it without paying again?] alpinequest | en:help:faq [2020/04/28 15:16] – alpinequest | ||
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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
- | Differences | + | All differences |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | \\ |
- | Yes. It's even recommended so you don't start it by inadvertence, | + | ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== |
- | All your cached maps and saved landmarks are shared by both versions, | + | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, |
+ | \\ | ||
- | ===== Offline map issues | + | ===== I have a new device, can I install the complete version without paying again? |
- | ==== Why don't my MemoryMap maps work in AlpineQuest? | + | Yes. |
- | AlpineQuest doesn' | + | If you have purchased |
- | ==== Is there a size limit for the offline map files? ==== | + | If you have purchased |
- | Yes. | + | To reuse the data from your old device, please see below. |
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have a new device, how can I reuse all the data I have on my old device? ===== | ||
- | Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions you will get errors while displaying parts of the maps which are stored after this size limit. | + | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: |
- | Starting with Android 3.0, you will be able to read very big maps correctly. | + | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; |
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
+ | After moving the application folder, be sure to correctly setup the application on your new device [[en: | ||
- | ===== Google Play and registration issues ===== | + | \\ |
- | ==== I have just purchased | + | ===== I want to re-install |
- | Unfortunately this is a Google | + | Be sure that: |
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
+ | * You are using the same Google | ||
+ | * You didn't cancel your order, asked for a refund or received an automated | ||
- | Google Play will however remember that you have purchased the application and you won't have to pay again. | + | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. |
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | \\ |
+ | ===== Is is possible to transfer the application from one Google account to another ===== | ||
- | ==== I have bought the application using a first Google | + | Unfortunately not. Google |
- | Unfortunately it's not possible. We do not have any control on user accounts, and even Google is not able to do it.\\ | + | \\ |
- | You can however use applications from various accounts at the same time, [[http:// | + | |
- | ==== I have a new phone/ | + | |
- | Yes. All purchased applications are linked to the Google Account of your device. | + | ===== When trying |
- | * If you have bought the application on Google Play, [[https:// | + | |
- | * If you have bought | + | |
- | ==== I have used the same Google Account on my new phone/ | + | It means you're currently located in a country where the Play Store doesn' |
- | Start the Google Play application | + | You must either use a VPN or [[https:// |
- | If you don't see the application, | + | \\ |
- | * You are using the same Google Account you used when buying the application; | + | |
- | * You didn't cancel your order, ask for a refund or receive an automated refund; | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | ===== I have purchased the application but I cannot activate it ===== |
+ | If you have purchased the application on the Play Store, you don't have to activate the it. The complete version has been installed along with the Lite version, be sure to use this one now on. You can uninstall the Lite version if you don't need it anymore. | ||
- | ==== I'm getting a "Not available | + | If you have purchased the application on our website with PayPal, you must [[https:// |
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
- | If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible with your device", | + | \\ |
- | * Check that paid applications are available in your country; | + | |
- | * Have a look at any other paid application to check if the problem is only for this application or any paid application; | + | |
- | * If you can't get any paid application, | + | |
+ | ===== When is the application making sounds? ===== | ||
+ | The application does not make sounds unless you specifically request it by using one of those features: | ||
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | \\ |
- | * If you have bought | + | ===== What are all the Android |
- | * If the registration process displays "'' | + | |
- | * If the registration process displays "'' | + | |
- | * If you have bought | + | |
- | Note that you must be connected to the Internet to register the application. | + | You can find a detailed list [[en: |