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en:help:faq [2015/09/09 21:24] – external edit 127.0.0.1 | en:help:faq [2020/09/13 09:53] – [Can I try the paid version?] alpinequest | ||
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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
- | Differences | + | All differences |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | \\ |
- | Yes. It's even recommended so you don't start it by inadvertence, | + | ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== |
- | All your cached maps and saved landmarks are shared by both versions, | + | This is an issue in the Google Play application |
+ | If the problem persists, you can contact [[https:// | ||
- | ===== Offline map issues ===== | + | \\ |
- | ==== Why don't my MemoryMap maps work in AlpineQuest? ==== | + | ===== I have a new device, can I install the complete version without paying again? ===== |
- | AlpineQuest doesn' | + | Yes. |
- | ==== Is there a size limit for the offline map files? ==== | + | If you have purchased |
- | Yes. | + | If you have purchased the application on our website using PayPal, install and activate the application [[https:// |
+ | |||
+ | To reuse the data from your old device, please see below. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have a new device, how can I reuse all the data I have on my old device? ===== | ||
+ | |||
+ | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: | ||
+ | |||
+ | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; | ||
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
+ | |||
+ | After moving the application folder, be sure to correctly setup the application on your new device [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== | ||
+ | |||
+ | Be sure that: | ||
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
+ | * You are using the same Google account you used when you purchased the application; | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
+ | |||
+ | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is is possible to transfer the application from one Google account to another ===== | ||
+ | |||
+ | Unfortunately not. Google doesn' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When trying to purchase the application, | ||
+ | |||
+ | It means you're currently located in a country where the Play Store doesn' | ||
+ | |||
+ | You must either use a VPN or [[https:// | ||
- | Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions you will get errors while displaying parts of the maps which are stored after this size limit. | + | \\ |
- | Starting with Android 3.0, you will be able to read very big maps correctly. | + | ===== I have purchased the application but I cannot activate it ===== |
+ | If you have purchased the application on the Play Store, you don't have to activate the it. The complete version has been installed along with the Lite version, be sure to use this one now on. You can uninstall the Lite version if you don't need it anymore. | ||
- | ===== Google Play and registration issues ===== | + | If you have purchased the application on our website with PayPal, you must [[https:// |
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
- | ==== I have just purchased the application on Google Play, but the download doesn' | + | \\ |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | ===== When is the application making sounds? ===== |
- | Google Play will however remember that you have purchased the application | + | The application |
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: | ||
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | \\ |
+ | ===== How to backup my data? ===== | ||
- | ==== I have bought the application | + | The application |
- | No. | + | In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''" |
- | We have no control over the Google accounts of our users. Try to contact Google. | + | Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, |
+ | You'll be able to restore it whenever you need, for example if you have a new device. | ||
- | ==== I have a new phone/ | + | \\ |
- | Yes. All purchased applications are linked | + | ===== Is it possible |
- | * If you have bought the application | + | |
- | * If you have bought the application on our website, you just have to use your same activation key/e-mail to register the application on your new device. | + | |
+ | Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en: | ||
- | ==== I have used the same Google Account | + | {{: |
- | Start the Google Play application and go into your applications | + | Here are some example of applications |
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
- | If you don't see the application, | + | \\ |
- | * You are using the same Google Account you used when buying the application; | + | |
- | * You didn't cancel your order, ask for a refund or receive an automated refund; | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | ===== Is built-in data synchronizing planned for the future? ===== |
+ | No, for many reasons: | ||
+ | * We are developing a mapping application, | ||
+ | * It can be done using dedicated apps, we don't want to reinvent the wheel; | ||
+ | * We'll never done it better that it's currently done by dedicated apps; | ||
+ | * Based on the large number of Cloud providers, supporting only the main ones will require most of our time; | ||
+ | * We try to make the application as much offline as possible; | ||
+ | * We try not to rely on third party frameworks. | ||
- | ==== I'm getting a "Not available in your country" | + | \\ |
- | If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible with your device", | + | ===== What are all the Android Intents |
- | * Check that paid applications are available in your country; | + | |
- | * Have a look at any other paid application | + | |
- | * If you can't get any paid application, | + | |
+ | You can find a detailed list [[en: | ||
+ | \\ | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | ===== How can I try the paid version? ===== |
- | * If you have bought | + | If you have tested |
- | * If the registration process displays "'' | + | |
- | * If the registration process displays "'' | + | |
- | * If you have bought the application using PayPal and the registration process displays "'' | + | |
- | Note that you must be connected to the Internet to register the application. | + | \\ |