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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
- | Differences | + | All differences |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | \\ |
- | Yes. It's even recommended so you don't start it by inadvertence, | + | ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== |
- | All your cached maps and saved landmarks are shared by both versions, | + | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, |
+ | \\ | ||
- | ===== Offline map issues | + | ===== I have a new device, can I install the complete version without paying again? |
- | ==== Why don't my MemoryMap maps work in AlpineQuest? | + | Yes. |
- | AlpineQuest doesn' | + | If you have purchased |
- | ==== Is there a size limit for the offline map files? ==== | + | If you have purchased |
- | Yes. | + | To reuse the data from your old device, please see below. |
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have a new device, how can I reuse all the data I have on my old device? ===== | ||
+ | |||
+ | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: | ||
+ | |||
+ | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; | ||
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
- | Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions you will get errors while displaying parts of the maps which are stored after this size limit. | + | After moving |
- | Starting with Android 3.0, you will be able to read very big maps correctly. | + | \\ |
+ | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== | ||
- | ===== Google | + | Be sure that: |
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
+ | * You are using the same Google account you used when you purchased the application; | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
- | ==== I have just purchased the application on Google Play, but the download doesn' | + | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | \\ |
- | Google Play will however remember that you have purchased | + | ===== Is is possible to transfer |
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | Unfortunately not. Google doesn't allow it yet. |
+ | \\ | ||
- | ==== I have bought | + | ===== When trying to purchase |
- | No. | + | It means you're currently located in a country where the Play Store doesn' |
- | We have no control over the Google accounts of our users. Try to contact Google. | + | You must either use a VPN or [[https:// |
+ | \\ | ||
- | ==== I have a new phone/ | + | ===== I have purchased |
- | Yes. All purchased applications are linked to the Google Account of your device. | + | If you have purchased |
- | * If you have bought | + | |
- | * If you have bought | + | |
+ | If you have purchased the application on our website with PayPal, you must [[https:// | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
- | ==== I have used the same Google Account on my new phone/ | + | \\ |
- | Start the Google Play application | + | ===== When is the application |
- | If you don't see the application, check that: | + | The application |
- | * You are using the same Google Account you used when buying | + | * Record a track, with the setting ''" |
- | | + | * Follow a path, with the option ''" |
- | * You were using the paid version of the application; | + | * Use proximity alerts. See [[en: |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | ||
+ | \\ | ||
- | ==== I'm getting a "Not available in your country" | + | ===== Is it possible |
- | If you're getting this message from the Google Play Store application or the desktop version, or any similar message like "Not compatible with your device", | + | Yes, simply use your favorite Cloud application to synchronize any of the folders used by the application to store its data. [[en:help: |
- | * Check that paid applications | + | |
- | * Have a look at any other paid application to check if the problem | + | |
- | * If you can't get any paid application, | + | |
+ | Note that synchronizing does not mean backuping. If you delete some items on your device, they will also be deleted on your Cloud after a sync. | ||
+ | Here are some example of applications you can use (we are not related to any of them): | ||
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | \\ |
- | * If you have bought | + | ===== What are all the Android |
- | * If the registration process displays "'' | + | |
- | * If the registration process displays "'' | + | |
- | * If you have bought | + | |
- | Note that you must be connected to the Internet to register the application. | + | You can find a detailed list [[en: |