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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Lite and Complete versions ===== | + | \\ |
- | ==== What are the differences between both versions? ==== | + | ===== What are the differences between both versions? |
- | The Lite version | + | AlpineQuest |
- | Differences | + | All differences |
- | ==== Is it safe to remove the Lite version after installing the complete one? ==== | + | \\ |
- | Yes. It's even recommended so you don't start it by inadvertence, | + | ===== I have just purchased the application on the Play Store, but the download doesn't start or fails ===== |
- | All your cached maps and saved landmarks are shared by both versions, | + | This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, |
+ | \\ | ||
- | ===== Offline map issues | + | ===== I have a new device, can I install the complete version without paying again? |
- | ==== Why don't my MemoryMap maps work in AlpineQuest? | + | Yes. |
- | AlpineQuest doesn' | + | If you have purchased |
- | ==== Is there a size limit for the offline map files? ==== | + | If you have purchased |
- | Yes. | + | To reuse the data from your old device, please see below. |
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have a new device, how can I reuse all the data I have on my old device? ===== | ||
- | Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions you will get errors while displaying parts of the maps which are stored after this size limit. | + | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: |
- | Starting with Android 3.0, you will be able to read very big maps correctly. | + | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; |
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
+ | After moving the application folder, be sure to correctly setup the application on your new device [[en: | ||
- | ===== Google Play and registration issues ===== | + | \\ |
- | ==== I have just purchased | + | ===== I want to re-install |
- | Unfortunately this is a Google | + | Be sure that: |
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
+ | * You are using the same Google | ||
+ | * You didn't cancel your order, asked for a refund or received an automated | ||
- | Google Play will however remember that you have purchased the application and you won't have to pay again. | + | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. |
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | \\ |
+ | ===== Is is possible to transfer the application from one Google account to another ===== | ||
- | ==== I have bought the application using a first Google | + | Unfortunately not. Google |
- | No. | + | \\ |
- | We have no control over the Google accounts of our users. Try to contact Google. | + | ===== When trying |
+ | It means you're currently located in a country where the Play Store doesn' | ||
- | ==== I have a new phone/device, can I use the paid version of the application | + | You must either use a VPN or [[https:// |
- | Yes. All purchased applications are linked to the Google Account of your device. | + | \\ |
- | * If you have bought the application on Google Play, you just have to use the same Google Account on your new phone, and you will be able to re-install all your paid applications for free; | + | |
- | * If you have bought the application on our website, you just have to use your same activation key/e-mail to register the application on your new device. | + | |
+ | ===== I have purchased the application but I cannot activate it ===== | ||
- | ==== I have used the same Google Account | + | If you have purchased |
- | Start the Google Play application | + | If you have purchased |
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
- | If you don't see the application, | + | \\ |
- | * You are using the same Google Account you used when buying the application; | + | |
- | * You didn't cancel your order, ask for a refund or receive an automated refund; | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | ===== When is the application making sounds? ===== |
+ | The application does not make sounds unless you specifically request it by using one of those features: | ||
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | \\ |
- | * If you have bought | + | ===== What are all the Android |
- | * If the registration process displays "'' | + | |
- | * If the registration process displays "'' | + | |
- | * If you have bought | + | |
- | Note that you must be connected to the Internet to register the application. | + | You can find a detailed list [[en: |