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====== AlpineQuest FAQ ====== | ====== AlpineQuest FAQ ====== | ||
- | ===== Registration issues ===== | + | [[en: |
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- | ==== I have just purchased AlpineQuest on Google Play, but the download doesn' | + | \\ |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process. | + | ===== What are the differences between both versions? ===== |
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | AlpineQuest Lite is a free version (no ads, not limited in time) offering only a subset of the complete (paid) version.\\ |
+ | All differences are [[http:// | ||
+ | \\ | ||
- | ==== I have bought AlpineQuest using a first Google Account, and I would like to transfert it to another one. Is it possible? ==== | + | ===== Does this application also work on an iPhone (IOS)? ===== |
- | No. | + | Unfortunately not, this application is only for Android devices.\\ |
+ | The reason is simple, the Android version does already take all of our time. | ||
- | We have no control over the Google accounts of our users. Try to contact Google. | + | \\ |
+ | ===== Where can I purchase the complete version of the application? | ||
- | ==== I have a new phone/ | + | The complete (paid) |
+ | * [[https:// | ||
+ | * [[https:// | ||
+ | * [[https:// | ||
- | Yes. All purchased applications are linked | + | All those methods allow you to install |
- | * If you have bought AlpineQuest | + | |
- | * If you have bought AlpineQuest on our website, you just have to use your same activation key/e-mail to register | + | |
+ | \\ | ||
- | ==== I have used the same Google Account on my new phone/ | + | ===== Is it possible to try the paid version? ===== |
- | Start the Google Play application | + | Yes.\\ |
+ | If you have tested | ||
- | If you don't see AlpineQuest, | + | \\ |
- | * You are using the same Google Account you used when buying the application; | + | |
- | * You didn't cancel your order, ask for a refund or receive an automated refund; | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | ===== I have just purchased the application on the Play Store, but the download doesn' |
+ | This is an issue in the Google Play application and unfortunately there is nothing we can do. You just need to wait some time and the download will start. Note that if you are installing multiple applications at the same time, they will not be installed altogether and some of them will be paused. | ||
- | ==== I have bought AlpineQuest but the registration process doesn' | + | If the problem persists, you can contact [[https:// |
- | * If you have bought the application using Google Play, you don't have to register the application. Google Play should have installed a new complete version of the application, | + | \\ |
- | * If the registration process displays '' | + | |
- | * If you have bought the application using PayPal, but the registration process still displays '' | + | |
- | Note that you must be connected to the Internet while registering the application. | + | ===== I have a new device, can I install |
- | ===== Offline map issues ===== | + | Yes. |
- | ==== Is there a size limit for the offline map files? ==== | + | If you have purchased |
- | Yes. | + | If you have purchased the application on our website using PayPal, install and activate the application [[https:// |
+ | |||
+ | To reuse the data from your old device, please see below. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have a new device, how can I reuse all the data I have on my old device? ===== | ||
+ | |||
+ | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: | ||
+ | |||
+ | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; | ||
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
+ | |||
+ | After moving the application folder, be sure to correctly setup the application on your new device [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== | ||
+ | |||
+ | Be sure that: | ||
+ | * You have purchased the application on the Play Store and not on our website using PayPal; | ||
+ | * You are using the same Google account you used when you purchased the application; | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
+ | |||
+ | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is is possible to transfer the application from one Google account to another? ===== | ||
+ | |||
+ | Unfortunately not. Google doesn' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When trying to purchase the application, | ||
+ | |||
+ | It means you're currently located in a country where the Play Store doesn' | ||
+ | |||
+ | You must either use a VPN or [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I have purchased the application but I cannot activate it ===== | ||
+ | |||
+ | If you have purchased the application on the Play Store, you don't have to activate the it. The complete version has been installed along with the Lite version, be sure to use this one now on. You can uninstall the Lite version if you don't need it anymore. | ||
+ | |||
+ | If you have purchased the application on our website with PayPal, you must [[https:// | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | * If the activation dialog shows "'' | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When is the application making sounds? ===== | ||
+ | |||
+ | The application does not make sounds unless you specifically request it by using one of those features: | ||
+ | * Record a track, with the setting ''" | ||
+ | * Follow a path, with the option ''" | ||
+ | * Use proximity alerts. See [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How to backup my data? ===== | ||
+ | |||
+ | The application saves all its data by default in its application folder. You can find how to [[en: | ||
+ | |||
+ | In order to backup all your data, you can simply create a ZIP archive of this folder (it will include all data including stored areas), or only a sub-folder (for example the ''" | ||
+ | |||
+ | Finally, you can copy this ZIP file on your favorite cloud (Drive, Dropbox, ...) or on your computer using your USB cable. | ||
+ | |||
+ | You'll be able to restore it whenever you need, for example if you have a new device. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is it possible to automatically synchronize my data on the Cloud? ===== | ||
+ | |||
+ | Yes, simply use your favorite Cloud application to synchronize any of the storage folders used by the application. [[en: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | Here are some example of applications you can use (we are not related to any of them): | ||
+ | * Multi-protocols: | ||
+ | * Google Drive: [[https:// | ||
+ | * Dropbox: [[https:// | ||
+ | * OneDrive: [[https:// | ||
+ | * Yandex: [[https:// | ||
+ | * etc. | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Is built-in data synchronizing planned for the future? ===== | ||
+ | |||
+ | No, for many reasons: | ||
+ | * It can be done using dedicated apps, we don't want to reinvent the wheel; | ||
+ | * We'll never done it better that it's currently done by dedicated apps; | ||
+ | * Based on the large number of Cloud providers, only supporting the main ones will require a huge amount of time; | ||
+ | * We try to make the application as much offline as possible; | ||
+ | * We try not to rely on third party frameworks; | ||
+ | * We are developing a mapping application, | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How can I manage my files from Android 11? ===== | ||
+ | |||
+ | From Android 11, applications cannot access the folders and files of other application. This is an Android limitation, we cannot do anything about it. | ||
+ | |||
+ | [[https:// | ||
+ | [[https:// | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How can I grant the "Allow all the time" location permission to the app? ===== | ||
+ | |||
+ | The location permission "Allow all the time" is only needed by applications that start by themselves and want to use your exact GPS location, without you making a action. You should avoid installing applications that request this type of location permission. | ||
+ | |||
+ | AlpineQuest only needs your GPS location after you start it, and turn on real-time location or the track recorder. If the application is completely closed (no main activity, even in the background, no track recorder), there is no reason for it to use your GPS location. | ||
+ | |||
+ | This is why the "Allow only while using the app" location permission is sufficient and safer for you. | ||
+ | |||
+ | {{: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== How can I change the language of the application? | ||
+ | |||
+ | The application itself (excluding the maps) does use the same language than the device. If it hasn't been translated in this language, English is used. [[https:// | ||
+ | Concerning the maps, each of them have their own policy. The default maps displays the names using the language of their respective countries. Other maps only use English or a specific language. Please see more details in the [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== When and what for does the application use Internet? ===== | ||
+ | |||
+ | We do not use any third party libraries or any analytics framework. | ||
+ | |||
+ | ^ Feature | ||
+ | | **On-demand maps** | ||
+ | | **DEM Elevations** | ||
+ | | **Add on-demand maps** | ||
+ | | **Add coordinate systems** | ||
+ | | **Search by name** | ||
+ | | **Auto-routing** | ||
+ | | **Push-settings** | ||
+ | | **Activation** | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== What are all the Android Intents the application can handle? ===== | ||
+ | |||
+ | You can find a detailed list [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== Are there bulk conversion tools for the files in the own app format? ===== | ||
- | Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions you will get errors while displaying parts of the maps which are stored after this size limit. | + | Yes, the [[https:// |
+ | * apq2gpx (perl) by phkehl: https:// | ||
+ | * alp2gpx (python) by jachetto: https:// | ||
- | Starting with Android 3.0, you will be able to read very big maps correctly. | + | \\ |
+ | \\ |